At a Glance
- Tasks: Ensure guests have a relaxing experience and manage their journey around the spa.
- Company: The Gainsborough Bath Spa, a luxurious hotel with historic charm.
- Benefits: Share in service charge, earn incentives, and enjoy generous holiday allowance.
- Other info: Flexible shifts available in a prestigious luxury hotel environment.
- Why this job: Join a five-star team and create memorable experiences for guests.
- Qualifications: Customer-focused with a warm personality and excellent presentation skills.
The predicted salary is between 20000 - 25000 £ per year.
We are currently looking for a customer focused and engaging Spa Concierge who is hugely customer centric and takes pride in ensuring guests of the spa have an enjoyable and relaxing experience. The role would include managing the guest’s journey around the Spa and maintaining the ambience in the pool areas. You’ll have an eye for helping our guests make the most of their experience in our thermal spa.
We’re looking for a Spa Concierge who understands the value of excellent customer service and can provide a first-class service to all our guests. The ideal candidate will have a warm, welcoming, and friendly personality and exceptional standard of personal presentation.
Please note, this role includes daytime, evening, and weekend shifts.
The Gainsborough Bath Spa is a luxurious 100-bedroom hotel originally built in the 1800s, occupying two Grade II Listed buildings with distinguished Georgian and Victorian façades. Located in the heart of the World Heritage Site of Bath, the hotel offers a unique blend of historic charm and modern luxury.
At The Gainsborough Bath Spa, we pride ourselves on our unique culture where our guests enjoy a relaxed five-star experience. As a member of the prestigious Small Luxury Hotels of the World collection, we are committed to providing exceptional service and creating memorable experiences for our guests. We are proud of our Spa Village, which offers a unique spa experience. Guests can indulge in a range of treatments designed to rejuvenate and relax, making their stay even more special.
Join Our Team and Enjoy These Amazing Benefits!
- Service Charge: Benefit from a share of the service charge, boosting your earnings.
- Incentive Payments: Earn additional payments for exceptional service, recognizing your outstanding contributions.
- Referral Bonus: Earn a £500 referral fee when you recommend someone to work with us.
- Generous Holiday Allowance: Start with 5.6 weeks, increasing by one week with 5 years’ service.
Spa Concierge in Bath employer: The Gainsborough Bath Spa
At The Gainsborough Bath Spa, we offer a unique and enriching work environment where our Spa Concierge team plays a vital role in delivering exceptional guest experiences. Located in the historic city of Bath, our luxurious hotel provides not only competitive benefits such as service charge sharing and incentive payments but also fosters a culture of excellence and personal growth, ensuring that every team member feels valued and empowered to thrive in their career. Join us to be part of a prestigious establishment that prioritises both employee satisfaction and guest delight.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Concierge in Bath
✨Tip Number 1
Get to know the spa inside out! Familiarise yourself with all the treatments and services we offer. This way, you can confidently engage with guests and help them make the most of their experience.
✨Tip Number 2
Practice your customer service skills! Role-play different scenarios with friends or family to prepare for various guest interactions. A warm and welcoming approach will set you apart as a Spa Concierge.
✨Tip Number 3
Network with current employees! Reach out to people already working at The Gainsborough Bath Spa through social media or professional platforms. They can provide insider tips and might even refer you, which could boost your chances!
✨Tip Number 4
Apply directly through our website! It shows your genuine interest in joining our team and makes it easier for us to spot your application. Plus, you’ll be one step closer to landing that dream job!
We think you need these skills to ace Spa Concierge in Bath
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for guests in the past, so share specific examples that showcase your friendly and engaging personality.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the qualities we’re looking for in a Spa Concierge. Mention your understanding of creating a relaxing atmosphere and how you can enhance our guests' experiences.
Be Professional Yet Approachable:Since personal presentation is key for us, ensure your application reflects professionalism. Use a clean format and check for typos, but don’t be afraid to let your warm personality shine through in your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The Gainsborough Bath Spa!
How to prepare for a job interview at The Gainsborough Bath Spa
✨Know the Spa Inside Out
Before your interview, make sure you familiarise yourself with the spa's offerings and services. Understand the treatments available and the overall guest experience. This knowledge will help you demonstrate your passion for the role and show that you're genuinely interested in providing a top-notch service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Think about situations where you resolved issues or created memorable experiences. This will highlight your customer-centric approach, which is crucial for a Spa Concierge.
✨Dress to Impress
Since personal presentation is key in this role, ensure you dress smartly and appropriately for the interview. A polished appearance reflects your understanding of the spa's standards and shows that you take pride in your professional image.
✨Ask Thoughtful Questions
Prepare some insightful questions about the spa's culture, team dynamics, and guest expectations. This not only shows your interest in the position but also helps you gauge if the environment aligns with your values and work style.
