The Gainsborough Bath Spa was originally built in the 1800s, the hotel occupies two Grade II Listed buildings with distinguished Georgian and Victorian façades in the heart of the World Heritage Site. The Role of the Front Office Manager Manages staff within the Front Office - Reception, Guest Services and Concierge. This includes interviewing candidates, as well as training and scheduling staff. Coordinates arrivals, departures and billing requirements. Assures that all financial and credit procedures are followed. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; Utilises a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. Viable candidates must have a minimum of two years’ experience in hotel rooms operations, with at least one year in a supervisory/management role. ~ Knowledge of property management systems required. 28 days’ holiday rising to 33 with length of service. (Including bank holidays) # Investment into your career with our management apprentice programmes # Investment into your learning and development with digital learning and courses # Financial wellbeing with lifestyle savings and discounts from over 1,200 retailers. # Health care cash plan benefits package # Contributing to your future with the pension scheme # Every day, our stars craft inspired experiences to accomplish our culture of service excellence. Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
Locations
BathSomerset
