At a Glance
- Tasks: Lead the Front Office team, ensuring exceptional guest experiences and smooth operations.
- Company: The Gainsborough Bath Spa, a luxurious hotel in a historic setting.
- Benefits: 28 days holiday, career development, health perks, and spa access.
- Other info: Be part of a culture that values service excellence and personal growth.
- Why this job: Join a dynamic team and create memorable experiences for guests every day.
- Qualifications: 2+ years in hotel operations with supervisory experience; strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
The Gainsborough Bath Spa was originally built in the 1800s, the hotel occupies two Grade II Listed buildings with distinguished Georgian and Victorian façades in the heart of the World Heritage Site. We pride ourselves on our unique culture where our guests enjoy a relaxed five-star experience.
Manages staff within the Front Office - Reception, Guest Services and Concierge. This includes interviewing candidates, as well as training and scheduling staff. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of VIP's, Return Guests, and Groups. Assures that all financial and credit procedures are followed. Follows up on credit problems with Finance Department and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries. Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges, and presents bill to guest. Settles bill accurately through credit card or cash transaction. Utilises a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. Accepts reservations, changes, and cancellations in the absence of Reservations employees.
Preferred Qualifications and Skills: Viable candidates must have a minimum of two years’ experience in hotel rooms operations, with at least one year in a supervisory/management role. Knowledge of property management systems required. Opera knowledge required. Strong business and work ethic required. Ability to establish rapport quickly and positively is required. Above average communication skills - both written and oral - are required.
Our Top Ten Benefits:
- 28 days’ holiday rising to 33 with length of service (Including bank holidays)
- Recognition of positive contributions aligned with our company values
- Investment into your career with our management apprentice programmes
- Investment into your learning and development with digital learning and courses
- Financial wellbeing with lifestyle savings and discounts from over 1,200 retailers
- Interactive health and wellbeing platform
- Health care cash plan benefits package
- Contributing to your future with the pension scheme
- Complimentary passes to use the Thermae Bath Spa
- £500 referral fee if you recommend someone to work for us
The Gainsborough Bath Spa is one of six hotels and properties operated by YTL Hotels in the UK. Every day, our stars craft inspired experiences to accomplish our culture of service excellence. Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. If you feel this unique opportunity is for you and you would love to join and be a part of the YTL team, please apply now.
Locations
Front Office Manager in Bath, Somerset employer: The Gainsborough Bath Spa
At The Gainsborough Bath Spa, we offer a unique and enriching work environment where our Front Office Manager plays a pivotal role in delivering a relaxed five-star experience to our guests. With a strong emphasis on employee growth through management apprentice programmes and a commitment to health and wellbeing, our team enjoys generous benefits including up to 33 days of holiday, a comprehensive healthcare cash plan, and complimentary spa passes. Join us in the heart of a World Heritage Site and be part of a culture that values excellence and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager in Bath, Somerset
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Gainsborough Bath Spa. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Gainsborough Bath Spa
Don't be shy about reaching out to The Gainsborough Bath Spa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Manager in Bath, Somerset
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Gainsborough Bath Spa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Gainsborough Bath Spa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
