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- Tasks: Lead the Front Office team to deliver exceptional guest experiences and service excellence.
- Company: Join a prestigious hotel known for its commitment to guest satisfaction.
- Benefits: Competitive salary, career advancement opportunities, and a dynamic work environment.
- Why this job: Make a real impact on guest experiences in a vibrant hospitality setting.
- Qualifications: 8+ years in Front Office management with strong leadership and communication skills.
- Other info: Opportunity for growth and development in a renowned hotel brand.
The predicted salary is between 36000 - 60000 £ per year.
Director of Front Office is responsible for ensuring the highest level of guest satisfaction and service excellence in all aspects of the hotel’s rooms division. This role oversees Front Office, Guest Experience, Concierge and Service Centre departments, ensuring seamless operations and exceptional guest experiences.
JOB RESPONSIBILITIES
- Oversee the Rooms Division operations, setting clear performance goals and achievable targets, while leveraging effective systems to drive productivity and monitor team performance.
- Supervise all employees and systems within the Rooms Division to ensure compliance with established procedures, enhancing overall guest satisfaction.
- Forecast room availability and occupancy, collaborating closely with the Sales Team and Business Analysis & Distribution Management Team to optimize room rates and occupancy.
- Ensure strict adherence to safety protocols by monitoring staff compliance, refining procedures, and conducting regular facility inspections to address safety concerns proactively.
- Introduce and monitor innovative guest service programs, fostering continuous improvement across the Rooms Division.
- Achieve operational objectives and maintain excellence in service delivery.
- Prepare and manage the departmental budget, ensuring strict cost control and adherence to financial targets.
- Develop and implement training to uphold team performance, guest service standards and operational consistency.
- Address and resolve guest complaints and feedback promptly and effectively.
- Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met.
- Perform additional duties as assigned by management.
JOB REQUIREMENTS
- Minimum of 8 years’ experience in Front Office management.
- Strong interpersonal skills with the ability to engage guests, colleagues, and external partners in a manner that reflects the hotel’s brand and values.
- Proven leadership capabilities, exceptional communication skills, and a strong aptitude for problem-solving and upselling.
- Proven track record of enhancing guest satisfaction and operational performance.
- Excellent command of Cantonese, English and Putonghua, additional language will be an advantage.
- Candidates with less experience will be considered as Front Office Manager.
Competitive remuneration package and career advancement opportunities will be offered to the right candidates. Interested applicants please send your resume along with your expected salary to: Human Resources Department, The Fullerton Ocean Park Hotel Hong Kong, 3 Ocean Drive, Aberdeen, Hong Kong or via email to recruitment@sino-hotels.com.
Please read our Personal Information Collection Statement before submitting your application. Equal opportunities are extended to all candidates and the information provided will be treated in strict confidence and used for recruitment purposes only.
Director of Front Office employer: The Fullerton Ocean Park Hotel Hong Kong
Contact Detail:
The Fullerton Ocean Park Hotel Hong Kong Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Front Office
✨Tip Number 1
Make sure your online profile is top-notch! We want to be able to find you easily, so keep it public and up-to-date. Highlight your experience in Front Office management and any standout achievements that showcase your leadership skills.
✨Tip Number 2
Network like a pro! Reach out to industry contacts and let them know you're on the lookout for opportunities. Attend events or join online forums where hotel professionals hang out – you never know who might have a lead on your dream job!
✨Tip Number 3
Prepare for interviews by practising common questions related to guest satisfaction and operational excellence. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and really impress those interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and eager to join our team.
We think you need these skills to ace Director of Front Office
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Director of Front Office role. Highlight your experience in managing front office operations and any achievements that showcase your ability to enhance guest satisfaction.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've led teams and improved service delivery in previous roles.
Be Honest About Your Skills: When answering the application questions, be honest about your language skills and experience. We value transparency and want to find the right fit for both you and us.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at The Fullerton Ocean Park Hotel Hong Kong
✨Know Your Stuff
Make sure you’re well-versed in the hotel’s operations, especially in the Rooms Division. Brush up on your knowledge of guest service excellence and be ready to discuss how you’ve enhanced guest satisfaction in your previous roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership capabilities. Think about times when you’ve successfully managed a team or resolved conflicts. This role requires strong interpersonal skills, so be ready to demonstrate how you engage with both guests and staff.
✨Be Financially Savvy
Since you’ll be managing a departmental budget, it’s crucial to show your understanding of cost control and financial targets. Bring examples of how you’ve previously managed budgets or improved operational performance through financial strategies.
✨Practice Language Proficiency
Given the requirement for Cantonese, English, and Putonghua, make sure you can confidently communicate in these languages. If you have additional language skills, don’t hesitate to mention them as they could set you apart from other candidates.
