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- Tasks: Supervise concierge services and ensure guests receive top-notch assistance.
- Company: Join a prestigious hotel known for its exceptional guest experiences.
- Benefits: Competitive pay, career growth, and a supportive work environment.
- Other info: Opportunities for advancement in a dynamic and diverse team.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: 5 years of experience in hospitality with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
To schedule manpower according to the demands of arriving and departing guests.
To take care of guests’ luggage upon arrival and departure.
To handle all incoming and outgoing messages, parcels and mail for guests.
To handle all items left by guests for outside collection.
Be updated on arrivals/departures of FIT, Group and VIP list.
Be updated on information of the functions and other activities in the hotel.
To provide personalised service to the guests.
To manage the valet service.
To manage the hotel’s shuttle bus and limousine service.
To work closely with the other sections of Rooms Division.
Requirements:
- At least 5 years relevant working experience.
- Good command of both spoken and written English and Chinese.
- Mature, independent and service-oriented.
- Good communication, interpersonal, leadership and problem-solving skills.
Competitive remuneration package and career advancement opportunities will be offered to the right candidates.
Equal opportunities are extended to all candidates and the information provided will be treated in strict confidence and used for recruitment purposes only.
Concierge Supervisor employer: The Fullerton Ocean Park Hotel Hong Kong
Contact Detail:
The Fullerton Ocean Park Hotel Hong Kong Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Concierge Supervisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to guest services and problem-solving scenarios. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your passion for providing personalised service shine through. Remember, they want to see how you connect with guests and handle various situations.
✨Tip Number 4
Don't forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Concierge Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in concierge or supervisory roles. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for providing personalised service and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills: Since good communication is key for this role, make sure your application is clear and well-structured. We love seeing candidates who can articulate their thoughts effectively, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Fullerton Ocean Park Hotel Hong Kong
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Understand its services, amenities, and any recent news or events. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Concierge Supervisor, communication is key. Prepare examples of how you've effectively communicated with guests and team members in the past. Practise articulating your thoughts clearly, as this will demonstrate your command of English and Chinese.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you've successfully resolved issues for guests or colleagues. Be ready to discuss these scenarios during the interview, highlighting your leadership and problem-solving skills.
✨Emphasise Personalised Service
Personalised service is at the heart of the concierge role. Prepare to share how you've gone above and beyond for guests in previous positions. This will illustrate your service-oriented mindset and ability to create memorable experiences.