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- Tasks: Lead the Front Office team to deliver exceptional guest experiences and service excellence.
- Company: Join a prestigious hotel known for its commitment to guest satisfaction.
- Benefits: Competitive salary, career advancement opportunities, and a dynamic work environment.
- Why this job: Make a real impact on guest experiences in a vibrant hospitality setting.
- Qualifications: 8+ years in Front Office management with strong leadership and communication skills.
- Other info: Opportunity for growth and development in a renowned hotel.
The predicted salary is between 36000 - 60000 £ per year.
Director of Front Office is responsible for ensuring the highest level of guest satisfaction and service excellence in all aspects of the hotel’s rooms division. This role oversees Front Office, Guest Experience, Concierge and Service Centre departments, ensuring seamless operations and exceptional guest experiences.
JOB RESPONSIBILITIES
- Oversee the Rooms Division operations, setting clear performance goals and achievable targets, while leveraging effective systems to drive productivity and monitor team performance.
- Supervise all employees and systems within the Rooms Division to ensure compliance with established procedures, enhancing overall guest satisfaction.
- Forecast room availability and occupancy, collaborating closely with the Sales Team and Business Analysis & Distribution Management Team to optimize room rates and occupancy.
- Ensure strict adherence to safety protocols by monitoring staff compliance, refining procedures, and conducting regular facility inspections to address safety concerns proactively.
- Introduce and monitor innovative guest service programs, fostering continuous improvement across the Rooms Division.
- Achieve operational objectives and maintain excellence in service delivery.
- Prepare and manage the departmental budget, ensuring strict cost control and adherence to financial targets.
- Develop and implement training to uphold team performance, guest service standards and operational consistency.
- Address and resolve guest complaints and feedback promptly and effectively.
- Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met.
- Perform additional duties as assigned by management.
JOB REQUIREMENTS
- Minimum of 8 years’ experience in Front Office management.
- Strong interpersonal skills with the ability to engage guests, colleagues, and external partners in a manner that reflects the hotel’s brand and values.
- Proven leadership capabilities, exceptional communication skills, and a strong aptitude for problem-solving and upselling.
- Proven track record of enhancing guest satisfaction and operational performance.
- Excellent command of Cantonese, English and Putonghua, additional language will be an advantage.
- Candidates with less experience will be considered as Front Office Manager.
Competitive remuneration package and career advancement opportunities will be offered to the right candidates. Interested applicants please send your resume along with your expected salary to: Human Resources Department, The Fullerton Ocean Park Hotel Hong Kong, 3 Ocean Drive, Aberdeen, Hong Kong or via email.
Director of Front Office in Aberdeen employer: The Fullerton Ocean Park Hotel Hong Kong
Contact Detail:
The Fullerton Ocean Park Hotel Hong Kong Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Front Office in Aberdeen
✨Tip Number 1
Make sure your profile is public on SEEK! This way, employers can easily find you when they're searching for candidates. A well-optimised profile can really boost your chances of being noticed.
✨Tip Number 2
Network like a pro! Reach out to industry contacts and let them know you're on the lookout for opportunities. Sometimes, a personal recommendation can get you in the door faster than any application.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your experience aligns with their values and goals. We want to see that you’re genuinely interested in the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s a straightforward process, and we love seeing applications come directly from motivated candidates like you. Plus, it shows you’re keen on joining our team!
We think you need these skills to ace Director of Front Office in Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Director of Front Office role. Highlight your experience in managing front office operations and any achievements that showcase your ability to enhance guest satisfaction.
Showcase Your Skills: Use the job description as a guide to showcase your skills. Emphasise your leadership capabilities, problem-solving skills, and any relevant language proficiencies that align with the requirements.
Be Clear on Salary Expectations: When asked about your expected salary, be clear and realistic. Research industry standards to ensure your expectations are in line with what’s typical for the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at The Fullerton Ocean Park Hotel Hong Kong
✨Know Your Stuff
Before the interview, dive deep into the hotel’s values and guest service philosophy. Understand their approach to guest satisfaction and think about how your experience aligns with their goals. This will help you speak confidently about how you can enhance their operations.
✨Showcase Your Leadership Skills
As a Director of Front Office, your leadership capabilities are crucial. Prepare examples of how you've successfully led teams, resolved conflicts, and improved guest experiences in previous roles. Be ready to discuss specific strategies you’ve implemented that resulted in measurable improvements.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest complaints. Think of real-life scenarios where you turned a negative experience into a positive one. This will demonstrate your capability to maintain high service standards under pressure.
✨Budget Talk
Since managing the departmental budget is part of the role, brush up on your financial management skills. Be prepared to discuss how you’ve managed budgets in the past, including any cost-saving initiatives you’ve introduced while maintaining service excellence.
