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- Tasks: Be the first point of contact for customer queries and provide top-notch service.
- Company: Dynamic company in Birmingham with a focus on customer satisfaction.
- Benefits: Competitive salary, flexible work options, and great perks like salary sacrifice schemes.
- Other info: Opportunity for growth and development in a supportive team.
- Why this job: Join a fast-paced environment where you can make a real difference for customers.
- Qualifications: 1 year in customer service, excellent communication, and problem-solving skills.
The predicted salary is between 26000 - 29000 £ per year.
Permanent Opportunity: Full Time
Basic Salary: £26,000 - £29,000 (dependent on experience)
Location: Birmingham, City Centre (4 Days Office, 1 Day Work from Home)
Responsibilities
- First point of contact for inbound customer queries via email, phone, and website
- Provide a high level of customer service to our customers
- Take payments and allocate them correctly to accounts
- Place replacement orders (fleet cards, etc.)
- Become a product expert and offer advice and expertise to customers
- Generate customer‑requested reports
- Handle customer escalations and own the resolution until satisfactory
- Work with 2nd‑line support teams for suppliers
- Act on customer‑related tasks in our CRM system
- Keep records up to date for customers
- Work closely with account managers
- Understand and discuss invoices and billing with customers
Experience and Qualifications
- At least 1 year in a similar customer‑service contact centre role
- Great communicator
- Excellent listening skills
- Effective troubleshooter
- Experience using Office 365 (Word, Excel, Outlook)
- Team player with understanding of wider business relationships
- Positive attitude
- Resilience
Additional Qualities
- Strong motivation to work in a fast‑paced environment
- Aptitude for overcoming challenges with a naturally inquisitive mind
- Ability to challenge the status quo; actively seek to understand how something works, not just why
- Resilience and focus on detail while keeping the bigger picture in mind
- Ability to work hard as an individual and add value to the wider team
- Excellent communicator and ambassador for all stakeholders
- Logical decision maker
- Excellent organisation and time management
- Commercially savvy
Benefits
- Salary Sacrifice options (including EV, Childcare, Groceries and more)
- Pension Scheme – automatic enrolment after 12 weeks of continuous employment
- Life Assurance – payable at 3× Basic Salary
Customer Services Adviser employer: The Fuel Store
Contact Detail:
The Fuel Store Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Adviser
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to articulate your thoughts clearly is key. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Services Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Adviser role. Highlight your relevant experience, especially in customer service and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background makes you a great fit for us. Keep it friendly and professional, and don’t forget to mention why you want to work with StudySmarter.
Show Off Your Communication Skills: As a Customer Services Adviser, communication is key! Make sure your application is clear, concise, and free of typos. We love a good storyteller, so if you have examples of how you've handled customer queries or escalations, share them!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at The Fuel Store
✨Know Your Stuff
Make sure you understand the role of a Customer Services Adviser inside out. Familiarise yourself with common customer queries and how to handle them. Being able to demonstrate your knowledge about the company’s products and services will show that you're genuinely interested and ready to help customers.
✨Practice Active Listening
During the interview, focus on listening carefully to the questions being asked. This will not only help you provide better answers but also show that you value communication. You can even practice by having mock interviews with friends or family, where you focus on listening and responding thoughtfully.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved customer issues. Highlight your troubleshooting skills and how you’ve turned a negative situation into a positive outcome. This will demonstrate your resilience and ability to think on your feet.
✨Be Yourself and Stay Positive
Interviews can be nerve-wracking, but remember to be yourself! A positive attitude goes a long way in customer service roles. Show your enthusiasm for the position and the company, and don’t forget to smile – it can make a huge difference in how you come across!