Customer Account Manager

Here at The Fuel Store, we are transforming the Fleet and Fuel industry for good! We are proud to be the number one reseller in the UK, through providing unrivalled support to our customers that fuels the lifeblood of Britain’s roadways. As a family run business with over 9 years under our belt, we have always been determined to deliver on our founding principle; fuelling better for our customers. From single-vehicle operators to multi-fleet solutions, our customers are genuinely at the forefront of everything we do. Our significant growth has led us to invest further across our Customer Account Management team to increase revenue.

You will be extensively trained and supported to become an ambassador of The Fuel Store, to identify account growth opportunities for our fuel and non-fuel products in order to generate revenue and increase sales overall.

• Permanent Opportunity: Full Time
• Basic Salary: £28,000 - £32,000 – Negotiable on experience
• OTE: Additional £8,000 - £12,000
• Location: Birmingham, B2 (Hybrid)

• Foster long-term client relationships to ensure loyalty and retention.
• Maintain high levels of client satisfaction by delivering exceptional service.
• Identify new business opportunities and potential clients.
• Effectively present products and services to clients.
• Handle challenging situations with professionalism and a solution-focused approach.
• Share insights and best practices to support team development.
• Monitor key performance indicators (KPIs) to track success and drive improvements.
• Ensure efficient workflow and maintain high levels of productivity.

To contribute to The Fuel Store’s success, you will need 2 years experience in:

• Building and maintaining strong client relationships.
• Understanding client needs and delivering tailored solutions.
• Driving client satisfaction and retention.
• Identifying opportunities to upsell or cross-sell products and services.
• Meeting and exceeding sales targets.
• Managing workflow efficiently to maximise productivity.
• Prioritising tasks and managing time effectively.
• Making commercially driven decisions to enhance sales performance.
• Monitoring and analysing key performance indicators (KPIs).

• Ability to build strong, long lasting relationships.
• Strong commercial awareness to make logical decisions.
• Strong motivation to work in a fast-paced environment.
• Great aptitude for overcoming challenges by having a naturally inquisitive mind.
• Ability to challenge the status quo; actively seeking to understand HOW something works, not just WHY.
• Resilience and ability to focus on the detail but not forget the bigger picture.
• Ability to work hard as an individual but also bring value to the wider team.
• Excellent communicator and act as an “ambassador” for all stakeholders.
• Ability to be logical when making decisions.
• Excellent organisation and time management.

• Pension Scheme: After 12 weeks of continuous employment, you will be automatically enrolled into our Pension Scheme.
• Life Assurance: Payable at 3x Basic Salary.
• Health Wellbeing: All employees will have access to MediCash upon passing their probation, this gives access to everyday healthcare cashback schemes such as dental, virtual GP, counselling, and so much more.
• Financial Wellbeing: Our financial wellbeing platform gives employees access to online discounts, Salary Sacrifice Schemes, and 1-2-1 sessions with qualified financial advisors.
• Holiday Entitlement: You will be entitled to 26 days annual leave plus all statutory holidays, you increase personal holiday allowance with increased service.
• Career Progression: We track all employees progression by creating personal development plans, alongside being keen to support external professional development.
• Location: Based in Birmingham City Centre, with panoramic views from the office floor.
• Supporting local charities: We are passionate about giving back to the local community and supporting charities as much as we can.