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- Tasks: Be the first point of contact for customer queries and provide top-notch service.
- Company: Join a rapidly growing team at The Fuel Store in Birmingham.
- Benefits: Enjoy a competitive salary, flexible work options, and generous holiday entitlement.
- Other info: We value diversity and support your growth in a collaborative environment.
- Why this job: Make a real difference by helping customers and developing your skills.
- Qualifications: 1 year in customer service, great communication, and problem-solving skills.
The predicted salary is between 26000 - 29000 £ per year.
Permanent Opportunity: Full Time
Basic Salary: £26,000 - £29,000 (dependent on experience)
Location: Birmingham, City Centre (4 Days Office, 1 Day Work from Home)
Responsibilities:
- First point of contact for inbound customer queries via email, phone, and website
- Provide a high level of customer service to our customers
- Take payments and allocate them correctly to accounts
- Place replacement orders (fleet cards, etc.)
- Become a product expert and offer advice and expertise to customers
- Generate customer‑requested reports
- Handle customer escalations and own the resolution until satisfactory
- Work with 2nd‑line support teams for suppliers
- Act on customer‑related tasks in our CRM system
- Keep records up to date for customers
- Work closely with account managers
- Understand and discuss invoices and billing with customers
Experience and Qualifications:
- At least 1 year in a similar customer‑service contact centre role
- Great communicator
- Excellent listening skills
- Effective troubleshooter
- Experience using Office 365 (Word, Excel, Outlook)
- Team player with understanding of wider business relationships
- Positive attitude
- Resilience
Additional Qualities:
- Strong motivation to work in a fast‑paced environment
- Aptitude for overcoming challenges with a naturally inquisitive mind
- Ability to challenge the status quo; actively seek to understand how something works, not just why
- Resilience and focus on detail while keeping the bigger picture in mind
- Ability to work hard as an individual and add value to the wider team
- Excellent communicator and ambassador for all stakeholders
- Logical decision maker
- Excellent organisation and time management
- Commercially savvy
Benefits:
- Salary Sacrifice options (including EV, Childcare, Groceries and more)
- Pension Scheme – automatic enrolment after 12 weeks of continuous employment
- Life Assurance – payable at 3× Basic Salary
- Health & Wellbeing – access to MediCash, healthcare cashback schemes, retail discounts, counselling for you and up to four children after probation
- Private Healthcare – access as part of the benefits package
- Holiday Entitlement – 26 days annual leave plus statutory holidays, with an additional up to 5 days of personal holiday allowance for longer service
- Financial Advice – free one‑to‑one sessions with a financial adviser
- Support for local charities – the company is passionate about giving back and supporting community charities
We want to be a place where everyone has a sense of belonging. Our team is growing rapidly and we need collaborative, talented Fuellers to help us invent the future of The Fuel Store. We will support you, nurture you, and give you the best platform to succeed – we just need your drive and willingness to learn. If you think that you could add value here at The Fuel Store, please apply. Equally, if you think your experience only meets part of the requirements, apply anyway.
Customer Services Adviser in Birmingham employer: The Fuel Store
Contact Detail:
The Fuel Store Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Adviser in Birmingham
✨Tip Number 1
Get to know the company inside out! Research The Fuel Store, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Adviser, you'll need to be a great communicator. Role-play common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and really want to be part of our team at The Fuel Store.
We think you need these skills to ace Customer Services Adviser in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and how you can contribute to our team. Be genuine and let your personality shine through – we love to see enthusiasm!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application is clear and well-structured. Use proper grammar and spelling, and don’t hesitate to demonstrate your listening skills by addressing the specific needs of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at The Fuel Store
✨Know Your Stuff
Make sure you understand the role of a Customer Services Adviser inside out. Familiarise yourself with common customer queries and how to handle them. Being able to demonstrate your knowledge about the company’s products and services will show that you're genuinely interested and ready to help customers.
✨Practice Active Listening
During the interview, focus on listening as much as you speak. This role requires excellent communication skills, so practice summarising what the interviewer says to show you’re engaged. It’ll also help you respond more effectively to their questions.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you successfully resolved customer issues. Highlight your troubleshooting abilities and how you’ve turned a negative situation into a positive outcome. This will demonstrate your resilience and ability to think on your feet.
✨Be Yourself and Stay Positive
Let your personality shine through! The company values a positive attitude and a willingness to learn, so don’t be afraid to show your enthusiasm for the role. A friendly demeanour can go a long way in making a great impression.