Receptionist in Richmond

The Friary Surgery are looking to employ a part time Receptionist to work 23 hours per week to cover maternity leave, starting on Wednesday 1st April for one year. Hours of work will be:

• Monday 08:00-18:30
• Tuesday 08:00-17:30
• Thursday 08:00-13:00

There will be an opportunity for overtime to cover annual leave/absence. Enrolment in the NHS Pension scheme and 5 weeks holiday.

Main duties of the job

The post holder will be responsible for booking appointments, checking patients in to the practice, dealing with patient enquiries, as well as patient registrations and issuing prescriptions. Also, the scanning of communication onto patients' records, along with navigating patients to the appropriate service. Knowledge of SystmOne would be very useful.

Job responsibilities

Job Description - Receptionist Fixed Term Contract to cover maternity leave. Responsible To: Practice Manager.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Provide holiday and sickness cover when required.

Job Responsibilities:

Administration

• To have a thorough knowledge of all Practice procedures.
• To work in accordance with written protocols.
• Filing post in medical records.
• Photocopy as requested.

Reception

• Receiving patients consulting with members of the Practice team.
• Process appointment requests for today and future appointments from patients by telephone and in person.
• Deal with visit requests.

Computer

• Registrations of new patients, computer data entry and medical records.
• Process patients' change of address, computer data and medical records (have knowledge of Practice area).
• Process repeat prescription requests in accordance with Practice guidelines.

Telephone

• Have working knowledge of telephone system, during and after hours.

Other Tasks

• Ensure building security; have thorough knowledge of doors/windows/alarm.
• Make tea/coffee for colleagues.
• Any other tasks allocated by supervisor or manager.
• To carry out training as necessary.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy and the practice Infection Control policy and published procedures. This will include:

• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Actively reporting health and safety hazards and infection hazards immediately when recognised.
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
• Work effectively with individuals in other agencies to meet patients' needs.
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise people's needs for alternative methods of communication and respond accordingly.

The post-holder will apply Practice policies, standards and guidance.

Person Specification

Knowledge of SystmOne is desirable along with a pleasant telephone manner.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.