IT Apprentice in Paddock Wood

We are looking for a motivated and enthusiastic Apprentice IT Support Technician to join our IT team. This is an exciting opportunity for someone eager to start a career in IT and gain hands-on experience while studying towards a nationally recognised IT qualification. Most of your apprenticeship is spent working. You'll learn on the job by getting hands-on experience.

What You'll Do At Work

• To learn and provide IT helpdesk support across multiple sites, under the guidance of the IT support team.
• To assist with daily network and system tasks, maintenance and user support whilst developing your skills and working towards your Level 3 IT Apprenticeship qualification.

Responsibilities:

• To assist in the installation, maintenance, and upgrades of all IT-related equipment across the business.
• To provide general support and excellent service to all users and to deal with support queries effectively and in good time to reduce staff downtime.
• To help maintain, secure, upgrade, and repair systems to ensure the business is running efficiently and to safeguard against failure of the system.
• To install, maintain, repair, and upgrade all telephone equipment and ensure the IT department provides an uninterrupted, efficient service of communication.
• Ensure all support calls are responded to in a timely manner, and project work is completed on time as per the IT project schedule.
• Set up and remove user accounts from the network according to the starters and leavers list supplied by human resources, maintaining strict security and limited access to the computer network of the business.
• Maintain asset tracking system and documentation, ensuring all assets are correctly allocated to the right areas, to ease traceability and recharge costs.
• Be aware of Group and Company H&S and Environmental Policies, Procedures, and Protocols.
• Report all accidents, near misses, unsafe acts or conditions, and environmental events noted throughout the business to the H & S Manager through the 'HUB'.
• To actively participate in your apprenticeship training, coursework, and assessments whilst applying this learning to the workplace.

Training course - Information communications technician (level 3)

Training schedule - An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Requirements/Essential Qualifications:

• GCSE in: English (grade A*-C/ 9-4)
• Maths (grade A*-C/ 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem-solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative

Person Specification:

You have a strong interest in IT and technology, with a desire to build a career within IT. Qualified to A-level or equivalent, with a working knowledge of Windows Operating Systems and Microsoft Office 365 and M365 products. You will have an awareness of core IT concepts, including Hardware, Software, Networking, and Security. Exposure to such systems, either in a home setting or at school or college, would be desirable. Highly motivated with a willingness to learn and work towards your IT Apprenticeship, including off-site training and assessments. A proactive attitude with curiosity and enthusiasm for learning new systems and emerging technologies. You will have strong customer service skills and a courteous manner, with the ability to explain technical issues in non-technical language to customers, and strong written communication skills. Good organisational skills and timekeeping, to effectively prioritise workload with an aptitude for problem-solving and a proactive approach to identifying ways to improve the services provided within the IT Support team. You'll have the ability to work independently and as part of a team.