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- Tasks: Provide 2nd Line IT support for 450+ users and maintain systems across multiple sites.
- Company: Join the Fresca Group's dynamic IT support team in Paddock Wood.
- Benefits: Enjoy 33 days holiday, pension scheme, and learning opportunities.
- Why this job: Make a real impact by solving tech issues and supporting users daily.
- Qualifications: IT degree or equivalent experience with knowledge of Active Directory and Windows OS.
- Other info: Flexible hours with occasional weekend cover and excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has arisen to join our IT support team as an enthusiastic IT Support Analyst. The position is based in Paddock Wood where you will be responsible for providing comprehensive helpdesk support across sites within the Fresca Group. As an excellent communicator and problem solver, you will need to apply your skills to provide IT helpdesk (2nd Line) support covering 450+ users across multiple sites, performing daily network tasks, maintenance of all systems and networks, and offering advice on software and systems to ensure the IT service is consistent and adequately supported and the business continuity strategy is implemented.
With extensive helpdesk and desktop support experience, you will require a working knowledge of Active Directory, DNS, DHCP, Windows OS, and Microsoft Office Products. IT qualifications and customer service experience, preferably with regard to ITIL frameworks would add strength to your application.
Responsibilities:- Provide IT helpdesk (2nd Line) support for 450+ users across multiple sites within the Fresca Group.
- Perform daily network tasks and maintenance of all systems and networks.
- Offer advice on software and systems to ensure IT service is consistent and adequately supported and that the business continuity strategy is implemented.
- Communicate effectively and explain technical issues in non-technical language to customers; prioritise workload.
- IT degree or relevant equivalent qualification (2-3 years experience in a similar role) is essential.
- Active Directory, DNS & DHCP.
- Working knowledge of Windows OS and Microsoft Office 365 and M365 products.
- ITIL Foundation Certificate desirable.
- Comprehensive knowledge of IT software.
- Flexible attitude with strong customer focus.
- Strong interpersonal skills and a courteous manner with the ability to explain technical issues in non-technical language to customers.
- Ability to effectively prioritise workload.
- A curiosity and keen interest in emerging technologies.
- An aptitude for problem solving and a proactive approach to identifying ways to improve the services provided within the IT Support team.
Monday to Friday 8am – 5pm (40hrs per week). Flexibility is required as the business operates a 7 days week, you will be required to provide occasional remote cover at weekends and bank holidays. Weekend shifts are operated on a rota basis.
What Else We Can Offer You:- 33 days holiday per annum.
- Pension scheme.
- Optional company share scheme.
- Free onsite parking.
- Eye Care vouchers.
- Cycle to work Scheme.
- Grocery Aid Employee Assistance Program.
- Learning and development opportunities.
- Imagination Library - Free books every month for children of our employees up to age 5.
- Medicash.
- Death in service benefit.
IT Support Analyst employer: The Fresh Produce Centre
Contact Detail:
The Fresh Produce Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Support Analyst role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge, especially around Active Directory, DNS, and DHCP. Practice explaining complex concepts in simple terms, as you'll need to communicate effectively with users who may not be tech-savvy.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled IT issues in the past. This will demonstrate your proactive approach and ability to improve services within an IT support team.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Fresca Group.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the IT Support Analyst role. We want to see how your background in helpdesk support and knowledge of systems like Active Directory and Windows OS can shine through!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality! Explain why you’re excited about the role and how your problem-solving skills can benefit our team. Don’t forget to mention your customer service experience – it’s super important for us!
Show Off Your Technical Skills: In your application, be sure to mention any specific technical skills or certifications you have, especially those related to ITIL frameworks or Microsoft products. We love seeing candidates who are proactive about their learning and development!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter family!
How to prepare for a job interview at The Fresh Produce Centre
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, DNS, DHCP, and Windows OS. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the terms but can apply them effectively.
✨Communicate Like a Pro
Since you'll be explaining technical issues to non-technical users, practice simplifying complex concepts. Think about examples from your previous jobs where you successfully communicated tech solutions to customers. This will demonstrate your strong interpersonal skills and customer focus.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your proactive approach and aptitude for problem-solving, which are key for this role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your ability to prioritise workload and manage multiple tasks. Think of situations where you had to juggle different IT support requests and how you handled them. This will help you showcase your flexibility and organisational skills.
