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- Tasks: Provide 2nd line IT support and maintain systems for 450+ users across multiple sites.
- Company: Join a dynamic IT support team at Fresca Group in Paddock Wood.
- Benefits: Enjoy 33 days holiday, pension scheme, and learning opportunities.
- Why this job: Be part of a team that values innovation and customer service in tech.
- Qualifications: IT degree or equivalent with 2-3 years experience in a similar role.
- Other info: Flexible hours with occasional remote cover and excellent career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity has arisen to join our IT support team as an enthusiastic IT Support Analyst. The position is based in Paddock Wood where you will be responsible for providing comprehensive helpdesk support across sites within the Fresca Group.
As an excellent communicator and problem solver you will need to apply your skills to provide IT helpdesk (2nd Line) support covering 450+ users across multiple sites, performing daily network tasks, maintenance of all systems and networks and offering advice on software and systems to ensure the IT service is consistent and adequately supported and the business continuity strategy is implemented.
Responsibilities:- Provide 2nd line IT helpdesk support across multiple sites for 450+ users.
- Perform daily network tasks and maintain all systems and networks.
- Advise on software and systems to ensure consistent IT service and business continuity.
- IT degree or relevant equivalent qualification essential (2-3 years experience in a similar role).
- Active Directory, DNS & DHCP.
- Working knowledge of Windows OS and Microsoft Office 365 and M365 products.
- ITIL Foundation Certificate desirable.
- Comprehensive knowledge of IT software.
- Flexible attitude with strong customer focus.
- Strong interpersonal skills and a courteous manner with the ability to explain technical issues in non-technical language to customers.
- Ability to effectively prioritise workload.
- A curiosity and keen interest about emerging technologies.
- An aptitude for problem solving and a proactive approach to identifying ways to improve the services provided within the IT Support team.
The hours you would work: Monday to Friday 8am – 5pm (40hrs per week). Flexibility is required as the business operates a 7 days week. You will be required to provide occasional remote cover at weekends and bank holidays. Weekend shifts are operated on a rota basis.
What else we can offer you:- 33 days holiday per annum.
- Pension scheme.
- Optional company share scheme.
- Free onsite parking.
- Eye Care vouchers.
- Cycle to work Scheme.
- Grocery Aid Employee Assistance Program.
- Learning and development opportunities.
- Imagination Library - Free books every month for children of our employees up to age 5.
- Medicash.
- Death in service benefit.
IT Support Analyst in Tonbridge employer: The Fresh Produce Centre Ltd
Contact Detail:
The Fresh Produce Centre Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in Tonbridge
✨Tip Number 1
Network like a pro! Attend industry meetups or online webinars to connect with other IT professionals. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software to demonstrate your problem-solving abilities and technical knowledge. This can really make you stand out during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common IT support scenarios and practice explaining your thought process in simple terms. Remember, they want to see how you communicate technical issues to non-techies.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Fresca Group. Don’t miss out on this exciting opportunity!
We think you need these skills to ace IT Support Analyst in Tonbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with Active Directory, DNS, and DHCP, and don’t forget to mention your customer service skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for proactive problem solvers who can think on their feet, so share those success stories that demonstrate your ability to resolve challenges effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at The Fresh Produce Centre Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, DNS, DHCP, and Windows OS. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tools, but that you can effectively apply them.
✨Communicate Like a Pro
Since you'll be dealing with 450+ users, strong communication skills are key. Practice explaining technical concepts in simple terms. You might even want to role-play with a friend or family member to get comfortable breaking down complex issues into easy-to-understand language.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled IT problems in the past. Think about specific situations where you identified an issue, implemented a solution, and improved the service. This will demonstrate your proactive approach and ability to think on your feet.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. These might involve hypothetical situations related to IT support. Practise how you would handle various challenges, such as prioritising workload or managing customer expectations, to showcase your flexibility and customer focus.
