Account Lead - Events in Manchester

fresh are looking for a Client Lead to inspire and grow one of our key account teams, delivering best-in‑class brand experience and event projects for some of our most important clients.

Ready to make your mark at a senior level? Looking for an opportunity where you can truly shape relationships, teams and work? Well, look no further… fresh is on the hunt for a confident, strategic and people‑focused Client Lead to join our busy Account Team.

This is a senior role for someone who thrives on leading and developing others, building long‑term client partnerships and overseeing the seamless delivery of complex projects. You’ll be a safe pair of hands for your clients, a trusted leader for your team and a key contributor to the wider agency’s growth.

The successful candidate will:

• Have extensive experience in a senior account leadership role within an agency or brand experience environment
• Be confident and have experience in managing and growing long‑term client relationships at a strategic level
• Be an inspiring people leader, with proven experience line managing, mentoring and developing high‑performing teams
• Have strong commercial acumen, with end‑to‑end responsibility for account and project profitability
• Be strategically minded, able to influence client thinking and contribute to wider marketing and events objectives
• Thrive in a fast‑paced environment, staying calm under pressure and leading by example
• Have exceptional written, verbal and interpersonal communication skills
• Be highly organised, detail‑driven and comfortable overseeing multiple projects and priorities
• Be collaborative, proactive and solution‑focused, with a positive, can‑do attitude
• Be passionate about the industry and curious about new trends, technologies and ways of working
• Be willing to work to our hybrid model with a minimum of 3 days a week in our Manchester city centre office
• Lead and grow senior client relationships, acting as a trusted strategic partner and escalation point
• Oversee delivery of all projects and pitches across your accounts, ensuring high standards throughout
• Inspire, line manage and mentor Senior Account Managers, Account Managers and wider account team members
• Support team structure, resourcing and workflow planning, including freelancer sourcing where needed
• Drive account growth through strategic planning, up‑selling and identifying new business opportunities
• Lead major client meetings, presentations and pitches for large‑scale projects
• Maintain strong brand guardianship and a deep understanding of client objectives, sectors and challenges
• Hold responsibility for account and project financial performance, including P&L, forecasting and reporting
• Ensure all budgets, scopes and financial processes are followed accurately and consistently
• Champion efficient ways of working, improving processes and embedding best practice
• Provide senior troubleshooting and decision‑making support across projects and client relationships
• Collaborate closely with internal teams to ensure seamless, joined‑up delivery
• Act as a visible ambassador for fresh, role‑modelling values, leadership and professionalism
• Stay up to date with industry trends, innovations and emerging technologies