At a Glance
- Tasks: Lead and inspire a team to deliver exceptional brand experiences and event projects.
- Company: Join fresh, a dynamic agency focused on innovative client partnerships.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a collaborative team that values creativity and strategic thinking.
- Why this job: Shape relationships and drive impactful projects in a fast-paced environment.
- Qualifications: Extensive experience in account leadership and strong people management skills.
The predicted salary is between 50000 - 65000 £ per year.
Fresh are looking for a Client Lead to inspire and grow one of our key account teams, delivering best-in-class brand experience and event projects for some of our most important clients. This is a senior role for someone who thrives on leading and developing others, building long-term client partnerships and overseeing the seamless delivery of complex projects.
The successful candidate will:
- Have extensive experience in a senior account leadership role within an agency or brand experience environment
- Be confident and have experience in managing and growing long-term client relationships at a strategic level
- Be an inspiring people leader, with proven experience line managing, mentoring and developing high-performing teams
- Have strong commercial acumen, with end-to-end responsibility for account and project profitability
- Be strategically minded, able to influence client thinking and contribute to wider marketing and events objectives
- Thrive in a fast-paced environment, staying calm under pressure and leading by example
- Have exceptional written, verbal and interpersonal communication skills
- Be highly organised, detail-driven and comfortable overseeing multiple projects and priorities
- Be collaborative, proactive and solution-focused, with a positive, can-do attitude
- Be passionate about the industry and curious about new trends, technologies and ways of working
- Be willing to work to our hybrid model with a minimum of 3 days a week in our Manchester city centre office
Core tasks:
- Lead and grow senior client relationships, acting as a trusted strategic partner and escalation point
- Oversee delivery of all projects and pitches across your accounts, ensuring high standards throughout
- Inspire, line manage and mentor Senior Account Managers, Account Managers and wider account team members
- Support team structure, resourcing and workflow planning, including freelancer sourcing where needed
- Drive account growth through strategic planning, up-selling and identifying new business opportunities
- Lead major client meetings, presentations and pitches for large-scale projects
- Maintain strong brand guardianship and a deep understanding of client objectives, sectors and challenges
- Hold responsibility for account and project financial performance
Client Lead employer: The fresh Group
At fresh, we pride ourselves on being an exceptional employer that fosters a vibrant and collaborative work culture in the heart of Manchester. As a Client Lead, you will not only have the opportunity to shape key client relationships and lead high-performing teams but also benefit from our commitment to employee growth through mentorship and strategic development. With a focus on innovation and a supportive environment, fresh is the perfect place for those looking to make a meaningful impact in the brand experience industry.
