Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage restaurant reservations and events, ensuring guest satisfaction and seamless operations.
- Company: Sutton Hotel Collection features unique boutique hotels with rich histories and exceptional service.
- Benefits: Enjoy free hotel breaks, leisure passes, enhanced parental leave, and extensive learning opportunities.
- Why this job: Be part of an exciting transformation and create memorable experiences in a vibrant restaurant environment.
- Qualifications: Experience in restaurant management and event coordination is desirable.
- Other info: Join a family-owned group that values generosity, kindness, and personal development.
The predicted salary is between 24000 - 36000 £ per year.
Restaurant Reservations & Events Manager – £30000 per annum plus tronc and great benefits.
Onsite, shifts, five days out of seven.
About Sutton Hotel Collection :
Our collection of hotels, comprising, the Castle Hotel, Windsor, Francis Hotel, Bath and Queens Hotel, Cheltenham, features boutique properties, each with its own original design and unique stories to tell. Our mission is to provide truly memorable moments and create lasting connections to our guests.
As one of the first Georgian buildings to be built in Bath, The Francis Hotel was once home to 18th century architect John Wood the Elder who was the inspiration behind the first Georgian stone buildings of Queen Square, the Royal Crescent and The Circus. The hotel has been a huge part of Baths history ever since. Working with award-winning interior designers 3DReid, the design concept planned for the hotel and all 98 bedrooms will take inspiration from the Georgian era whilst appreciating all the modern amenities and touches that todays traveller expects.
About the role:
The hotel is due to embark on an exciting multi-million pound transformation therefore experience of working within a restaurant through a repositioning project would be desirable. At launch, our restaurant will be the most exciting place to eat and drink in Bath and beyond with beautifully designed dining area with open plan kitchen where the team will prepare local, seasonal ingredients over open fire. Complementing the restaurant will be our luxurious bar, intimate snug and terrace(s).
We are looking for an experienced Reservations and Events Manager to help support in driving top-line sales through effective management of reservations, local sales campaigns, and initiatives aimed at increasing footfall, enhancing brand awareness, and maintaining a steady stream of events and private functions.
Key Responsibilities:
- Manage all restaurant, event, and private dining bookings, ensuring guests' expectations are consistently exceeded.
- Collaborate with all relevant departments within the company to deliver seamless and memorable events in line with client briefs.
- Act as a brand ambassador for the Restaurant, maintaining and promoting a strong, positive brand image in all customer interactions.
- Hosting the restaurant to ensure guest satisfaction is being met throughout service, and provide effective supervision to ensure smooth operations.
Our People
The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.
Our Benefits
We want to share the Sutton Hotel Collections values of generosity, kindness and contribute towards the happier lives of you, our people. Here are some of the benefits you will receive, when you join us:
– Free Hotel Breaks – From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
– Leisure Passes – We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
– Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
– Institute of Hospitality – We will pay for your membership, creating avenues for learning, coaching and mentoring.
– Learning and Development – An extensive range of training opportunities are available to facilitate your personal development.
– Health Assured – A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
– Subsidised Learning Courses – We encourage your learning and development so would like to contribute to courses you would like us to explore.
We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, bespoke uniforms where appropriate, regular on and off-site social events and celebrations and a cycle to work scheme.
At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship. We enable our people, to make the place .
AMRT1_UKCT
Restaurant Reservations & Events Manager employer: The Francis Hotel - Bath
Contact Detail:
The Francis Hotel - Bath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Reservations & Events Manager
✨Tip Number 1
Familiarize yourself with the Sutton Hotel Collection and its unique properties. Understanding the history and design inspirations of each hotel, especially The Francis Hotel, will help you connect with the brand and demonstrate your passion during the interview.
✨Tip Number 2
Highlight any previous experience you have with restaurant repositioning projects. Be prepared to discuss specific strategies you've implemented in the past that successfully increased reservations or enhanced guest experiences.
✨Tip Number 3
Showcase your ability to collaborate with various departments. Think of examples where you worked cross-functionally to deliver memorable events or improve service quality, as this is crucial for the role.
✨Tip Number 4
Prepare to discuss how you would act as a brand ambassador. Consider ways you can promote the restaurant's positive image and enhance guest satisfaction, as these are key responsibilities of the position.
We think you need these skills to ace Restaurant Reservations & Events Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Restaurant Reservations & Events Manager position. Understand the key responsibilities and required experience, especially regarding managing reservations and events.
Tailor Your CV: Customize your CV to highlight relevant experience in restaurant management, event coordination, and customer service. Emphasize any previous roles where you successfully managed bookings or enhanced guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Sutton Hotel Collection's values. Mention specific examples from your past work that demonstrate your ability to exceed guest expectations and drive sales.
Showcase Your Brand Ambassador Skills: In your application, illustrate how you can act as a brand ambassador for the restaurant. Provide examples of how you've maintained a positive brand image in previous roles and how you plan to do so at the Sutton Hotel Collection.
How to prepare for a job interview at The Francis Hotel - Bath
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Demonstrate Event Management Skills
Prepare to discuss your experience with managing events and reservations. Highlight any successful projects you've led, especially those involving repositioning or transformation, as this aligns with the hotel's current goals.
✨Understand the Brand and Its Values
Familiarize yourself with the Sutton Hotel Collection's mission and values. Be ready to explain how you can embody these values in your role and contribute to maintaining a positive brand image.
✨Prepare Questions About the Role
Have thoughtful questions ready about the restaurant's upcoming transformation and how you can play a key role in it. This shows your genuine interest in the position and your proactive approach to understanding the company's vision.
