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For Companies At a Glance
- Tasks: Be the friendly face welcoming guests and ensuring a positive experience.
- Company: Join the Sutton Hotel Collection, a family-owned group with unique boutique hotels.
- Benefits: Enjoy free hotel breaks, leisure passes, and extensive training opportunities.
- Why this job: Be part of a supportive team that values kindness and personal development.
- Qualifications: Looking for friendly, professional individuals with a customer-focused attitude.
- Other info: Experience the rich history of Bath while working in a beautifully designed hotel.
Door Person £12 per hour plus great benefits.
Onsite, Shifts
About Sutton Hotel Collection :
Our collection of hotels, comprising, the Castle Hotel, Windsor, Francis Hotel, Bath and Queens Hotel, Cheltenham, features boutique properties, each with its own original design and unique stories to tell. Our mission is to provide truly memorable moments and create lasting connections to our guests.
As one of the first Georgian buildings to be built in Bath, The Francis Hotel was once home to 18th century architect John Wood the Elder who was the inspiration behind the first Georgian stone buildings of Queen Square, the Royal Crescent and The Circus. The hotel has been a huge part of Baths history ever since. Working with award-winning interior designers 3DReid, the design concept planned for the hotel and all 98 bedrooms will take inspiration from the Georgian era whilst appreciating all the modern amenities and touches that todays traveller expects.
About the role:
We are seeking a friendly, professional, and customer-focused individual to join our team as a Door Person. As the first point of contact for our guests, you will play a vital role in creating a welcoming and positive experience.
Our People
The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.
Our Benefits
We want to share the Sutton Hotel Collections values of generosity, kindness and contribute towards the happier lives of you, our people. Here are some of the benefits you will receive, when you join us:
– Free Hotel Breaks – From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
– Leisure Passes – We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
– Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
– Institute of Hospitality – We will pay for your membership, creating avenues for learning, coaching and mentoring.
– Learning and Development – An extensive range of training opportunities are available to facilitate your personal development.
– Health Assured – A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
– Subsidised Learning Courses – We encourage your learning and development so would like to contribute to courses you would like us to explore.
We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, bespoke uniforms where appropriate, regular on and off-site social events and celebrations and a cycle to work scheme.
At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship. We enable our people, to make the place .
AMRT1_UKCT
Door Person employer: The Francis Hotel - Bath
Contact Detail:
The Francis Hotel - Bath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Door Person
✨Tip Number 1
Fokussiere dich auf deine Kommunikationsfähigkeiten. Als Door Person bist du der erste Kontaktpunkt für die Gäste, also übe, freundlich und professionell zu sein. Überlege dir, wie du in verschiedenen Situationen mit Gästen interagieren würdest.
✨Tip Number 2
Informiere dich über die Sutton Hotel Collection und ihre Werte. Zeige in deinem Gespräch, dass du die Philosophie des Unternehmens verstehst und schätzt, insbesondere die Bedeutung von Gastfreundschaft und Teamarbeit.
✨Tip Number 3
Bereite dich darauf vor, Fragen zu beantworten, die deine Fähigkeit zur Problemlösung betreffen. Überlege dir Beispiele aus der Vergangenheit, in denen du erfolgreich mit Herausforderungen umgegangen bist, um deine Eignung für die Rolle zu demonstrieren.
✨Tip Number 4
Zeige deine Begeisterung für die Branche und die Position. Arbeitgeber suchen nach Kandidaten, die leidenschaftlich sind und sich mit dem Unternehmen identifizieren können. Lass sie wissen, warum du gerne Teil des Sutton Hotel Collection Teams werden möchtest.
We think you need these skills to ace Door Person
Some tips for your application 🫡
Understand the Role: Take some time to fully understand the responsibilities of a Door Person. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Make sure your CV reflects your experience in hospitality or customer service. Emphasize any roles where you were the first point of contact for guests.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at the Sutton Hotel Collection and how you align with their values.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at The Francis Hotel - Bath
✨Show Your Customer Service Skills
As a Door Person, you'll be the first point of contact for guests. Make sure to highlight your previous customer service experience and how you create welcoming environments. Share specific examples of how you've gone above and beyond for customers in the past.
✨Emphasize Your Professionalism
This role requires a friendly yet professional demeanor. Dress appropriately for the interview and maintain a positive attitude throughout. Demonstrating your professionalism will show that you understand the importance of representing the hotel well.
✨Know the Hotel's History
Familiarize yourself with the Sutton Hotel Collection and its unique properties, especially The Francis Hotel. Being knowledgeable about the hotel's history and design will impress the interviewers and show your genuine interest in the role.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. Inquire about the team culture, training opportunities, or how the hotel supports its staff. This shows that you're engaged and interested in being part of their family-oriented environment.
