At a Glance
- Tasks: Lead a dynamic team to boost store performance and deliver exceptional customer service.
- Company: Join a vibrant retail company focused on growth and community engagement.
- Benefits: Enjoy competitive pay, merchandise discounts, and exciting incentives.
- Other info: Flexible hours with clear pathways for career progression.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: 2-3 years of management experience and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Responsible for total store results, the Store Manager role is to take ownership of the stores' performance in relation to profitability and overall customer satisfaction. With a main focus on improving and maintaining outstanding customer service, you will also communicate with a motivational leadership style as you will be accountable for coaching, educating, and inspiring a team of consultants and an Assistant Manager who will run the store as your deputy. In addition, you will also maintain operational procedures for a smooth and consistent day-to-day running.
Responsibilities
- Lead and motivate store team to achieve store sales targets and KPIs.
- Develop plans and local initiatives to improve the store's performance and contribution to the overall company results.
- Manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service in a welcoming environment.
- Take a lead role in resolving complex customer queries.
- Ensure the highest level of product knowledge is attained and demonstrated in the store team.
- Communicate effectively with Area Manager and/or Head Office and cascade to the store, acting as a link in the chain of communication.
- Ensure that all products are presented/displayed to their best advantage, following guidelines.
- Actively promote the company and the store in the local area/shopping centre.
- Ensure that all products are correctly coded, priced and correct POS is used at all times.
- Establish efficient operating standards to ensure that all operating costs are kept within budget and that shrinkage is kept to a minimum.
- Be accountable for implementing legislation regarding security and Health and Safety.
- Maintain standards of discipline, rules and regulations in regards to recruitment, training, performance reviews, grievances and disciplinary procedures.
- Ability and eagerness to learn by studying relevant training materials, and to share expertise within the team.
- Play an integral role in ensuring the store is plentiful with stock levels, and also to maintain commerciality in line with company procedures.
- Awareness of analysing and interpreting data, to facilitate planning and future forecasting for sales.
- Carry out any reasonable tasks as requested by Area Manager or Regional Director.
- All the above to be carried out in a timely, efficient and cost-effective manner.
Qualifications
- Flexibility to work evenings and weekends.
- Educated to GCSE level or equivalent.
- Business related qualification.
- A minimum of 2-3 years of experience in a management role.
- Working with store KPIs and towards store targets.
- Visual merchandising and commercial awareness to impact business knowledge.
- Fully Flexible.
- Customer service focused.
- Adaptable with a 'can do' attitude.
- Strong communication and interpersonal skills.
Benefits
- Competitive rate of pay.
- Merchandise discount.
- Exciting store incentives.
- Training and development programmes.
- Progression pathways.
Store Manager in Sunderland employer: The Fragrance Shop
The Fragrance Shop in Manchester is an excellent employer, offering a vibrant working environment that fosters creativity and collaboration. With flexible working arrangements and access to training in CRM platforms, employees are empowered to grow within a dynamic marketing team, making it a rewarding place for those seeking meaningful career development.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Sunderland
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Fragrance Shop, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Fragrance Shop!
We think you need these skills to ace Store Manager in Sunderland
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Fragrance Shop, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Fragrance Shop and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Fragrance Shop that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Fragrance Shop
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
