Established in 1994, The Fragrance Shop is the UK’s leading independent fragrance retailer. Our aim is to make mainstream and luxury fragrances affordable and accessible to all. We showcase more than 130 fragrance brands in over 220 stores throughout the UK and online at www.thefragranceshop.co.uk. We are expanding and are looking for a Senior Ecommerce Executive to join the team and be part of a growing and vibrant brand.
Why you’ll love working here:
- Enjoy work-life balance with our flexible working scheme - including 15 work from home days a year, duvet days and the choice to flex your working hours.
- Vibrant state-of-the-art office, conveniently located in Trafford Park with great transport links and free onsite parking
- No need to travel to the gym – we have one here for you! Take advantage of our free onsite gym facilities before/after work or even pop in at lunch time
- Generous staff discounts on a wide range of fabulous fragrances
- Excellent progression and development opportunities - work with teams who are passionate about what they do and develop your expertise within a creative and collaborative space
Job Role
We are looking for a Senior Ecommerce Executive to join our ecommerce team and support the day-to-day running and optimisation of our online trading activity.
This role will work closely with the existing Ecommerce Executives to help manage workload across site trading, product updates, promotions, content changes, and performance analysis. The ideal candidate will be confident working independently, able to understand ecommerce performance, and comfortable investigating issues or opportunities in more detail when needed
Key Responsibilities
- Support the current Ecommerce Executives with day-to-day ecommerce workload, including trading activity, product launches, promotions, and content updates.
- Take ownership of assigned tasks and manage them independently from brief through to completion.
- Monitor website, product, search, conversion, and customer journey performance.
- Analyse ecommerce data to identify trends, issues, and opportunities.
- Investigate performance challenges where required and recommend practical actions.
- Ensure website content, product information, merchandising, pricing, and promotions are accurate and up to date.
- Work with teams such as marketing, merchandising, buying, customer service, and digital development to support ecommerce activity.
- Assist with site merchandising, product ranking, onsite search, filtering, navigation, and category optimisation.
- Support testing and optimisation activity to improve conversion and customer experience.
- Produce regular performance updates, highlighting key insights, risks, and recommended actions.
Essential Skills and Experience
- Previous ecommerce experience in a trading, merchandising, or digital role.
- Ability to work independently and manage workload with minimal supervision.
- Strong analytical skills with the ability to understand ecommerce performance and interpret data.
- Confident digging deeper into performance issues to identify causes and suggest solutions.
- Excellent attention to detail when managing website content, products, pricing, and promotions.
- Strong organisational skills with the ability to prioritise tasks in a fast-paced environment.
- Commercial mindset with an understanding of how ecommerce activity supports sales, conversion, and customer experience.
- Good communication skills and the ability to work effectively with different teams.
- Comfortable using ecommerce platforms, analytics tools, and reporting dashboards.
Desirable Skills and Experience
- Experience using Bloomreach Discovery.
- Experience using Shopify.
- Knowledge of onsite search, product recommendations, merchandising rules, and search optimisation.
- Experience working in a retail, fashion, beauty, consumer goods, or similar ecommerce environment.
- Familiarity with Google Analytics or other ecommerce analytics platforms.
Key Attributes
- Proactive and able to take initiative.
- Curious and analytical, with a desire to understand the “why” behind performance.
- Comfortable managing multiple priorities and supporting others during busy periods.
- Detail-oriented, commercially aware, and customer-focused.
- Able to identify problems and recommend practical, data-led solutions.
The Fragrance Shop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Due to the high volume of applications that we receive, we are regrettably not able to respond to everyone. If you have not heard from us within four weeks of your application, please assume that on this occasion you have not been successful.
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Senior Ecommerce Executive in Stretford employer: The Fragrance Shop
The Fragrance Shop is an exceptional employer that prioritises employee development and a vibrant work culture, making it an ideal place for those passionate about retail and customer service. With a focus on coaching and inspiring team members, employees benefit from growth opportunities and a supportive environment that values collaboration and innovation. Located in the UK, our stores offer a dynamic atmosphere where you can thrive while contributing to a brand dedicated to excellence in fragrance retail.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Ecommerce Executive in Stretford
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like The Fragrance Shop are looking for when hiring for a Senior Ecommerce Executive.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to The Fragrance Shop for the Senior Ecommerce Executive, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at The Fragrance Shop as a Senior Ecommerce Executive, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out The Fragrance Shop’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Senior Ecommerce Executive.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at The Fragrance Shop, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with The Fragrance Shop's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at The Fragrance Shop. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at The Fragrance Shop
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that The Fragrance Shop uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at The Fragrance Shop. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
