Responsible for total store results, the Store Manager role is to take ownership of the stores’ performance in relation to profitability, and overall customer satisfaction. With a main focus on improving and maintaining an outstanding customer service, you will also communicate with a motivational leadership style as you will be accountable for coaching, educating and inspiring a team of consultants and Assistant Manager who will run the store as your deputy. In addition, you will also maintain operational procedures for a smooth and consistent day to day running., * Lead and motivate store team to achieve store sales targets and KPI’s
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Develop plans and local initiatives to improve the store’s performance and contribution to the overall company results.
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Manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service in a welcoming environment.
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Take a lead role in resolving complex customer queries.
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Ensure the highest level of product knowledge is attained and demonstrated in the store team.
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Communicate effectively with Area Manager and/or Head Office and cascade to the store, acting as a link in the chain of communication.
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Ensure that all products are presented/displayed to their best advantage, following guidelines.
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Actively promote the company and the store in the local shopping centre.
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Ensure that all products are correctly coded, priced and correct POS is used at all times.
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Establish efficient operating standards to ensure that all operating costs are kept within budget and that shrinkage is kept to a minimum.
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Be accountable for implementing legislation regarding security and Health and Safety.
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Maintain standards of discipline, rules and regulations in regards to recruitment, training, performance reviews, grievances and disciplinary procedures.
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Ability and eagerness to learn by studying relevant training materials, and to share expertise within the team.
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Play an integral role in ensuring the store is plentiful with stock levels, and also to maintain commerciality in line with company procedures.
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Awareness of analysing and interpreting data, to facilitate planning and future forecasting for sales.
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Carry out any reasonable tasks as requested by Area Manager or Regional Director.
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All the above to be carried out in a timely, efficient and cost effective manner.
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Flexibility to work evenings and weekends
The Fragrance Shop are on the lookout for a passionate, ambitious and experienced Store Manager to join our company!, * Educated to GCSE level or equivalent.
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Business related qualification.
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A minimum of 2-3 years of experience in a management role.
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Working with store KPI’s and towards store targets
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Visual merchandising and commercial awareness to impact business knowledge, * Customer service focused
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Adaptable with a ‘can do’ attitude
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Strong communication and interpersonal skills
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Competitive rate of pay
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Merchandise discount
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Exciting store incentives
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Training and development programmes
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Progression pathways
Contact Detail:
The Fragrance Shop Recruiting Team