At a Glance
- Tasks: Lead a passionate team to achieve sales targets and deliver outstanding customer service.
- Company: Join the UK's largest independent fragrance retailer with a vibrant culture.
- Benefits: Enjoy competitive pay, merchandise discounts, and exciting store incentives.
- Other info: Flexible hours with opportunities for training and career progression.
- Why this job: Make a real impact in a dynamic retail environment while developing your leadership skills.
- Qualifications: 2-3 years of management experience and a passion for customer service.
The predicted salary is between 28000 - 30000 £ per year.
Location: Eldon Square Shopping Centre
Hours: 40 hours per week
Basis: £28K‑30K per annum
Reporting to: Area Manager
About The Fragrance Shop
Established in 1994, The Fragrance Shop is known for its passionate and innovative nature within the fragrance industry, and we are the UK’s largest independent fragrance retailer. Our aim is to create mainstream and luxury fragrance, which is affordable and accessible for all, and we showcase over 130 luxury fragrance brands in our stores 200+ nationwide and online!
We are on the lookout for a passionate, ambitious and experienced Store Manager to join our company!
Role Overview
Responsible for total store results, the Store Manager role is to take ownership of the stores’ performance in relation to profitability, and overall customer satisfaction. With a main focus on improving and maintaining an outstanding customer service, you will also communicate with a motivational leadership style as you will be accountable for coaching, educating and inspiring a team of consultants and Assistant Manager who will run the store as your deputy. In addition, you will also maintain operational procedures for a smooth and consistent day‑to‑day running.
Key Responsibilities
- Lead and motivate store team to achieve store sales targets and KPIs
- Develop plans and local initiatives to improve the store’s performance and contribution to the overall company results
- Manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service in a welcoming environment
- Take a lead role in resolving complex customer queries
- Ensure the highest level of product knowledge is attained and demonstrated in the store team
- Communicate effectively with Area Manager and/or Head Office and cascade to the store, acting as a link in the chain of communication
- Ensure that all products are presented/displayed to their best advantage, following guidelines
- Actively promote the company and the store in the local area/shopping centre
- Ensure that all products are correctly coded, priced and correct POS is used at all times
- Establish efficient operating standards to ensure that all operating costs are kept within budget and that shrinkage is kept to a minimum
- Be accountable for implementing legislation regarding security and Health and Safety
- Maintain standards of discipline, rules and regulations in regards to recruitment, training, performance reviews, grievances and disciplinary procedures
- Ability and eagerness to learn by studying relevant training materials, and to share expertise within the team
- Play an integral role in ensuring the store is plentiful with stock levels, and also to maintain commerciality in line with company procedures
- Awareness of analysing and interpreting data, to facilitate planning and future forecasting for sales
- Carry out any reasonable tasks as requested by Area Manager or Regional Director
- All the above to be carried out in a timely, efficient and cost effective manner
- Flexibility to work evenings and weekends
Required Experience
- Educated to GCSE level or equivalent
- Business related qualification
- A minimum of 2-3 years of experience in a management role
- Working with store KPIs and towards store targets
- Visual merchandising and commercial awareness to impact business knowledge
Required Skills
- Fully Flexible
- Customer service focused
- Adaptable with a ‘can do’ attitude
- Strong communication and interpersonal skills
Package Details
- Competitive rate of pay
- Merchandise discount
- Exciting store incentives
- Training and development programmes
- Progression pathways
Store Manager- Newcastle upon Tyne employer: The Fragrance Shop
The Fragrance Shop in Manchester is an excellent employer, offering a vibrant working environment that fosters creativity and collaboration. With flexible working arrangements and access to training in CRM platforms, employees are empowered to grow within a dynamic marketing team, making it a rewarding place for those seeking meaningful career development.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager- Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research The Fragrance Shop, its values, and its products. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out from the crowd.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Store Manager, especially around leadership and customer service.
✨Tip Number 3
Dress to impress! Make sure you look the part for your interview. A smart appearance shows you’re serious about the role and respect the company’s image. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Store Manager- Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Store Manager role. Highlight your management experience, customer service focus, and any achievements related to sales targets or team leadership.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the fragrance industry and how your leadership style aligns with our values at The Fragrance Shop. Be sure to mention specific examples of how you've motivated teams in the past.
Showcase Your Customer Service Skills:Since customer satisfaction is key, include examples of how you've resolved complex customer queries or improved service in previous roles. This will show us you understand the importance of a welcoming environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Fragrance Shop
✨Know Your Fragrance Stuff
Before the interview, brush up on your knowledge of fragrances and the brands The Fragrance Shop carries. Being able to discuss popular scents or trends in the fragrance industry will show your passion and expertise, which is crucial for a Store Manager role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team to achieve targets or resolved conflicts. This will demonstrate your ability to inspire and manage a team effectively.
✨Customer Service is Key
Be ready to discuss your approach to customer service. Share stories that highlight your commitment to providing an outstanding experience for customers, especially how you've handled complex queries or complaints in the past.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to retail management. Be prepared to talk about how you've used data to drive sales and improve store performance, as this will show your analytical skills and business acumen.
