The Fragrance Shop is seeking a commercially minded Head of Membership to lead MyTFS, shaping strategy, proposition and commercial performance. This senior role will drive acquisition, activation, retention and lifetime value, coordinating Marketing, CRM, Finance, Technology and BI to maximise member value.
You will build a differentiated member proposition with value beyond discounts, and oversee the member experience across stores, web and app, with a focus on measurable, incremental growth in
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Head of Membership Growth & Experience in Manchester employer: The Fragrance Shop
The Fragrance Shop is an exceptional employer that prioritises employee development and a vibrant work culture, making it an ideal place for those passionate about retail and customer service. With a focus on coaching and inspiring team members, employees benefit from growth opportunities and a supportive environment that values collaboration and innovation. Located in the UK, our stores offer a dynamic atmosphere where you can thrive while contributing to a brand dedicated to excellence in fragrance retail.
