The Fragrance Shop is seeking an experienced Customer Service Manager to lead our multi-channel Customer Service operation, drive performance, and embed AI, automation and self-service initiatives to improve customer journeys and efficiency. Reporting to the Head of Customer Operations, you will develop Team Leaders, balance quality with cost, and deliver measurable business impact.
You will shape the customer experience across channels, monitor performance metrics, and ensure compliance with
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Head of Customer Service & AI-Driven Operations in Manchester employer: The Fragrance Shop
The Fragrance Shop is an exceptional employer that prioritises employee development and a vibrant work culture, making it an ideal place for those passionate about retail and customer service. With a focus on coaching and inspiring team members, employees benefit from growth opportunities and a supportive environment that values collaboration and innovation. Located in the UK, our stores offer a dynamic atmosphere where you can thrive while contributing to a brand dedicated to excellence in fragrance retail.
