At a Glance
- Tasks: Manage high-risk customer debts and oversee complex collection processes.
- Company: Dynamic debt operations team in Sale, Manchester.
- Benefits: Competitive salary, supportive work environment, and career development opportunities.
- Other info: Join a team that values collaboration and offers growth potential.
- Why this job: Make a real difference by helping customers navigate their financial challenges.
- Qualifications: Strong communication skills and experience in debt recovery or customer service.
The predicted salary is between 36000 - 60000 £ per year.
The High Risk Recoveries Agent is responsible for recovering debts for high-risk customers with balances of £15,000 or higher. This role will also manage accounts where customers are undergoing a complex change of tenancy process and work with third party DCAs to manage the end to end collection of debt up to the point of litigation.
Scope of the Role:
- Direct Reports: None
- Reports to: Head of 3rd Party Recoveries
Responsibilities of the role:
- Manage a defined portfolio of high-risk customers ensuring that those customers are effectively managed through the debt collection processes.
- Oversee and manage all debt related queries for defined portfolio of customers by taking inbound calls and correspondences that have been passed from other teams.
- Actively manage and contact customers that are overdue using statement of account reconciliations and other methods including telephone conversations to review details of all overdue balances.
- Proactively review new invoices raised.
High Risk Recoveries Agent - Debt Operations employer: The FR Group
As a High Risk Recoveries Agent at our Sale, Manchester location, you will join a dynamic team dedicated to making a meaningful impact in debt recovery for high-risk customers. We pride ourselves on fostering a supportive work culture that prioritises employee growth through ongoing training and development opportunities, ensuring you have the tools to succeed in your role. With competitive benefits and a commitment to work-life balance, we offer a rewarding environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land High Risk Recoveries Agent - Debt Operations
✨Tip Number 1
Network like a pro! Reach out to people in the debt recovery field on LinkedIn or at industry events. You never know who might have a lead on a job or can give you insider info about the company.
✨Tip Number 2
Prepare for those interviews! Research common questions for debt operations roles and practice your answers. We want you to showcase your skills in managing high-risk accounts and handling complex situations.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that High Risk Recoveries Agent role. Plus, it’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace High Risk Recoveries Agent - Debt Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the High Risk Recoveries Agent role. Highlight any relevant experience in debt recovery or customer management, and don’t forget to showcase your skills in handling complex situations.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your understanding of high-risk customers and how you can effectively manage their accounts through the debt collection process.
Showcase Your Communication Skills:Since this role involves a lot of communication with customers and third parties, make sure to highlight your strong verbal and written communication skills. Give examples of how you've successfully managed customer queries in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The FR Group
✨Know Your Numbers
Make sure you’re familiar with debt recovery processes and the specific figures related to high-risk accounts. Brush up on your knowledge of managing debts over £15,000 and be ready to discuss how you would handle complex cases.
✨Showcase Your Communication Skills
As a High Risk Recoveries Agent, you'll need to communicate effectively with customers and third-party DCAs. Prepare examples of how you've successfully managed difficult conversations or resolved disputes in the past.
✨Demonstrate Problem-Solving Abilities
Think about scenarios where you had to analyse account details or reconcile statements. Be ready to share specific instances where your problem-solving skills led to successful debt recovery outcomes.
✨Research the Company Culture
Understanding the company’s values and culture can give you an edge. Look into their approach to customer service and debt recovery, and be prepared to explain how your personal values align with theirs.
