At a Glance
- Tasks: Provide top-notch IT support and resolve tech issues for clients.
- Company: Join Claritel, a leading provider of IT and telecom services in the UK.
- Benefits: Full-time role with opportunities for career growth and skill development.
- Other info: Be part of a passionate team driving innovation and exceptional service.
- Why this job: Kickstart your IT career in a dynamic environment with a customer-first approach.
- Qualifications: Customer service experience and basic IT knowledge required.
The predicted salary is between 24000 - 30000 £ per year.
Claritel is a trusted provider of managed IT, cyber security, telecoms and network connectivity services for small and medium-sized businesses across the UK. Established in 2011, we have built a strong reputation for delivering exceptional service and innovative solutions tailored to our clients' needs. With over 10% year on year growth for several years, we are on an exciting trajectory and have ambitious plans to continue this momentum.
We work with a diverse client base across multiple sectors, helping them grow, increase efficiency and reduce risk through technology. Our success is driven by our people, a team that is passionate, committed and dedicated to delivering an exceptional experience.
About the Role
We are looking for a motivated and customer focused 1st Line Service Desk Technician to join our growing Managed Services Team. You’ll handle incoming support requests, resolve common IT and telecoms issues, and ensure every interaction delivers a great customer experience. This is the perfect opportunity for someone looking to further their career within an MSP environment.
Key Responsibilities
- Act as the first point of contact for incoming support requests (phone, email & ticketing system)
- Logging, prioritizing and managing support tickets effectively
- Troubleshoot common IT and telecoms issues
- Escalating more complex issues to 2nd line support with clear handover notes
- Keeping clients informed with regular updates
- Maintaining accurate ticket notes and documentation
- Follow internal processes and service level agreements (SLAs)
- Assisting with new user setups and basic device configuration
- Contribute to internal knowledge bases
- Promote and follow cyber security best practices
- Participate in out-of-hours or on-call support where required, in line with company policy
What We're Looking For
- A strong customer-first mindset and excellent customer skills
- Experience in IT support and customer service
- Basic understanding of Windows operating systems, Microsoft 365 & hosted telephony
- A genuine interest in IT, networking and telecoms, with a desire to learn and progress
- Good organization and time management skills
- A proactive, problem-solving attitude
- Full UK driving licence preferred
Service Desk Technician (L1) IT & Telecoms in Blackburn employer: The FR Group
As a respected and growing solicitors firm in Blackburn, we pride ourselves on our commitment to high-quality legal services and a supportive work environment. Our culture fosters professional growth, offering opportunities for continuous development and the chance to take ownership of your role as a Legal Accounts Manager. With competitive salary packages and a focus on compliance and excellence, we provide a rewarding career path for those looking to make a meaningful impact in the legal finance sector.
