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- Tasks: Lead the store team to create a welcoming shopping experience and assist customers with style.
- Company: Join Phase Eight, a leading womenswear brand with a focus on quality and style.
- Benefits: Enjoy a free clothing allowance, up to 70% discount, and financial wellbeing support.
- Why this job: Be part of a dynamic team that values your input and helps you grow your career.
- Qualifications: Excellent communication skills and experience in a customer-facing role are preferred.
- Other info: Join a diverse and inclusive culture where your unique perspective is celebrated.
The predicted salary is between 28800 - 43200 £ per year.
Every exceptional customer moment starts with our people. Our Supervisors play a key role in creating a welcoming, high-quality shopping experience that keeps our customers coming back. Collaborative and adaptable, you'll champion the day-to-day running of the store, helping the management team drive strong commercial results and smooth shop-floor operations.
What you’ll do:
- Greet, assist, and lead by example on the shop floor, connecting with customers, sharing your passion for style and delivering great service.
- Maintain a commercial approach to the role and operations, handling transactions accurately and assisting with stock control processes.
- Use your experience to support our Style Advisors as they grow their own knowledge and experience.
- Assist in all tasks to ensure the smooth operation of the store.
Who you’ll be:
- Engaging with excellent communication skills and flourish in a customer-facing environment.
- Focused and take pride in the work you do with our customers.
- Able to demonstrate your ability to build relationships with customers, recognise their needs and provide the complete outfit they are looking for.
- Ideally experienced in a customer-facing environment.
What’s in it for you?
It’s not all about what you can do for us. We’ll give you the tools and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:
- Free clothing allowance
- Generous colleague discount up to 70%
- Financial and Wellbeing assistance
- Enhanced Maternity package
- Virtual GP service - unlimited access 24/7
If you want to join us and create moments that matter, we’d love to hear from you.
Supervisor - Westfield White City employer: The Foschini Group / TFG London
Contact Detail:
The Foschini Group / TFG London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Westfield White City
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating exceptional customer moments, think of examples from your past experiences where you’ve gone above and beyond for a customer.
✨Tip Number 3
Dress the part! Show off your style and professionalism during the interview. Remember, you’re applying for a fashion-forward brand, so let your outfit reflect that.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Supervisor - Westfield White City
Some tips for your application 🫡
Show Your Passion for Style: When you're writing your application, let your love for fashion shine through! Share examples of how you've connected with customers in the past and how you can bring that same energy to our store.
Highlight Your Customer Service Skills: We want to see how you’ve made a difference in customer experiences before. Use specific examples to demonstrate your excellent communication skills and ability to build relationships with customers.
Be Authentic: Don’t be afraid to show your personality! We value authenticity, so let us know what makes you unique and how you can contribute to our inclusive culture at Phase Eight.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get you on the path to joining our amazing team!
How to prepare for a job interview at The Foschini Group / TFG London
✨Know the Brand Inside Out
Before your interview, take some time to research Phase Eight. Understand their values, style, and what makes them unique in the fashion industry. This will not only help you answer questions more effectively but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
As a Supervisor, you'll be leading by example on the shop floor. Prepare examples from your past experiences where you've excelled in customer service. Think about times when you went above and beyond to meet a customer's needs or resolved a challenging situation.
✨Demonstrate Team Leadership
Be ready to discuss how you can support and inspire your team, especially the Style Advisors. Share specific instances where you've successfully collaborated with others or helped someone grow in their role. This will highlight your ability to foster a positive work environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the store's culture, team dynamics, and growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to and thrive within the company.
