At a Glance
- Tasks: Lead the store team, connect with customers, and ensure a fantastic shopping experience.
- Company: Join Phase Eight, a stylish womenswear brand with a strong heritage.
- Benefits: Enjoy a free clothing allowance, up to 70% discount, and wellness support.
- Other info: Opportunities for career development in a supportive environment.
- Why this job: Be part of a dynamic team that values your growth and creativity.
- Qualifications: Great communication skills and experience in customer service are essential.
The predicted salary is between 22000 - 26000 € per year.
Every exceptional customer moment starts with our people. Our Supervisors play a key role in creating a welcoming, high‑quality shopping experience that keeps our customers coming back. Collaborative and adaptable, you'll champion the day‑to‑day running of the store, helping the management team drive strong commercial results and smooth shop‑floor operations.
What you'll do:
- Greet, assist, and lead by example on the shop floor, connecting with customers, sharing your passion for style and delivering great service.
- Maintain a commercial approach to the role and operations, handling transactions accurately and assisting with stock control processes.
- Use your experience to support our Style Advisors as they grow their own knowledge and experience.
- Assist in all tasks to ensure the smooth operation of the store.
Who you'll be:
- Engaging with excellent communication skills and flourish in a customer‑facing environment.
- Focused and take pride in the work you do with our customers.
- Able to demonstrate your ability to build relationships with customers, recognise their needs and provide the complete outfit they are looking for.
- Ideally experienced in a customer facing environment.
What's in it for you?
It’s not all about what you can do for us. We’ll give you the tools and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:
- Free clothing allowance
- Generous colleague discount up to 70%
- Financial and Wellbeing assistance
- Enhanced Maternity package
- Virtual GP service - unlimited access 24/7
If you want to join us and create moments that matter, we’d love to hear from you.
About Us: Founded in 1979, Phase Eight is an original, design‑led womenswear brand that has grown from strength to strength since its conception, without compromising its integrity as a trusted retailer and a market leader. We are dedicated to dressing women of all ages, for all occasions, in fashionable and versatile clothing. We want women to feel as amazing as they look in our styles, which is why we focus on flattering day and evening silhouettes created in quality fabrics. We love modern florals and contemporary details and believe you should never underestimate the power of the perfect dress. Since becoming part of TFG London in 2015, a listed retail conglomerate owning Phase Eight, Hobbs London.
Supervisor - Metro Centre employer: The Foschini Group / TFG London
At Phase Eight, we pride ourselves on being an exceptional employer that values our people and their development. Located in the vibrant Metro Centre, our collaborative work culture fosters creativity and growth, offering generous benefits such as a free clothing allowance, up to 70% colleague discount, and enhanced maternity packages. Join us to not only enhance your career but also to be part of a team that creates memorable shopping experiences for our customers.
Contact Detail:
The Foschini Group / TFG London Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Metro Centre
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing our website and social media. This will help you understand what we value and how you can fit in. Plus, it gives you great talking points during your chat!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can lead by example on the shop floor. We want to see your passion for style and service shine through!
✨Tip Number 3
Dress the part! When you come in for your interview, wear something that reflects our brand's style. It shows you understand our aesthetic and are ready to represent us. Plus, it’ll give you that extra boost of confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in our minds. Remember, we’re looking for someone who’s engaged and eager to join our team!
We think you need these skills to ace Supervisor - Metro Centre
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for fashion and customer service shine through. We want to see how you connect with customers and create those memorable moments that keep them coming back.
Tailor Your CV:Make sure your CV is tailored to the Supervisor role. Highlight any relevant experience in retail or customer-facing positions, and don’t forget to mention your ability to lead and support a team. We love seeing how you can contribute to our store's success!
Be Authentic:We appreciate authenticity! Use your own voice in your application. Share your unique experiences and how they’ve shaped your approach to customer service. This helps us get to know the real you and how you’d fit into our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re done!
How to prepare for a job interview at The Foschini Group / TFG London
✨Know the Brand Inside Out
Before your interview, make sure you research Phase Eight thoroughly. Understand their values, style, and customer base. This will not only help you answer questions confidently but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
As a Supervisor, you'll be leading by example on the shop floor. Prepare examples from your past experiences where you've excelled in customer service. Highlight how you connected with customers and resolved any issues they faced.
✨Demonstrate Team Leadership
Think about times when you've supported or guided a team. Be ready to discuss how you can help Style Advisors grow their skills and knowledge. This shows that you're not just focused on your role but also on developing others.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the store's goals, team dynamics, or how they measure success. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
