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For Companies At a Glance
- Tasks: Lead the team to deliver exceptional customer service and drive sales.
- Company: Join TFG London, a dynamic group of premium British fashion brands.
- Benefits: Enjoy full training, ongoing support, and flexible working hours.
- Why this job: Be a brand ambassador and make every customer's shopping experience unforgettable.
- Qualifications: Must be reliable, motivated, and possess excellent communication skills.
- Other info: Embrace a culture of inclusion and diversity while growing your career.
The predicted salary is between 28800 - 43200 £ per year.
Natural promoters of customer service excellence, our Supervisors are advocates of a first-class shopping experience and go out of their way to ensure that our customers return time and time again. Collaborative and adaptable in their approach, our Supervisors oversee the operational and commercial practices of the store whilst assisting in harmonising efficiencies on the shop floor, assisting the wider in store management team in driving commercial growth in their store.
As a Supervisor we will need you to connect with our customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned. Reporting to the Store Manager we will need you to stay up to speed on latest styles and be the driving force behind service in store, making the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and advising our customers on outfit building will be second nature in your role (whether that be daywear, work wear or wedding wear!) and you will strive to help achieve commercial objectives by finding the best style solution for our customer.
Key accountabilities and KPIs include:
- Actively greeting, assisting, and selling in a professional and consultative manner with the aim of building multiple sales, championing our high-quality premium products at all available opportunities
- Working in partnership with the instore team in delivering an inspirational picture of the TFG vision to maximise branch profitability in line with wider business objectives and promotional incentives
- Maintaining a commercial approach to role and operations, handling transactions accurately with dutiful care and attention whilst anticipating future opportunities to keep our customers engaged
- Assisting in all tasks required to ensure the smooth day to day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination
About You
As a Supervisor we will provide you with full training and ongoing support from the get-go to ensure you have all the tools you succeed in your role within your store. We will need you to be reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in store. You will be engaging with excellent communication skills and flourish in a customer-facing environment whilst sharing your product knowledge and styling expertise. Customer-centric, you will take pride in everything you do, focused on adding value and making the most of every commercial opportunity that arises in store.
About Us
Headquartered in London, TFG London comprises three premium British brands, including the leading womenswear retailers Hobbs, Whistles and Phase Eight. The business is wholly owned by The Foschini Group Limited, a leading South African retail Group with more than 4,000 outlets in 32 countries.
TFG London has taken advantage of the challenging retail market to build a strong, profitable and growing presence within premium womenswear. It first acquired the international womenswear retailer, Phase Eight in January 2015. This acquisition was followed by that of the contemporary womenswear brand Whistles in March 2016 and premium British womenswear brand Hobbs in November 2017.
With plans for future growth in its brand portfolio, both organically and through acquisition, both in the UK and internationally, w e are entrepreneurial in our spirit and passionate about exceeding our customers’ expectations in everything we do.
TFG London Inclusion and Diversity statement of commitment:
At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business.
We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
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Supervisor - Fosse Park employer: The Foschini Group / TFG London
Contact Detail:
The Foschini Group / TFG London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Fosse Park
✨Tip Number 1
Familiarise yourself with the latest trends in womenswear and the specific brands under TFG London. Being knowledgeable about their products will help you connect with customers and demonstrate your passion for the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail scenario. This will help you become more comfortable with greeting, assisting, and selling in a professional manner, which is crucial for the Supervisor role.
✨Tip Number 3
Showcase your adaptability by being prepared to discuss how you've successfully handled changing priorities in previous roles. This will demonstrate your ability to thrive in a dynamic retail environment.
✨Tip Number 4
Research TFG London's commitment to inclusion and diversity. Understanding their values will not only help you align with their culture but also allow you to express how you can contribute to creating an inclusive shopping experience.
We think you need these skills to ace Supervisor - Fosse Park
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Supervisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've gone above and beyond to create a positive shopping experience for customers.
Highlight Team Collaboration: Mention any previous experience working in a team environment. Discuss how you contributed to team goals and how you can work collaboratively with the in-store management team to drive commercial growth.
Express Your Passion for Fashion: Since the role involves advising customers on outfit building, express your enthusiasm for fashion and styling in your application. Share any relevant knowledge or experience that demonstrates your ability to connect with customers on this level.
How to prepare for a job interview at The Foschini Group / TFG London
✨Showcase Your Customer Service Skills
As a Supervisor, you'll be the face of the brand. Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer.
✨Demonstrate Team Collaboration
This role requires working closely with the in-store team. Be ready to discuss your experience in collaborating with others to achieve common goals. Highlight any instances where teamwork led to improved store performance.
✨Know the Brand Inside Out
Familiarise yourself with TFG London's brands and their latest styles. Being knowledgeable about the products will not only impress your interviewers but also show your genuine interest in the role and the company.
✨Emphasise Adaptability and Flexibility
The retail environment can be fast-paced and unpredictable. Share examples of how you've successfully adapted to changing priorities or handled unexpected challenges in previous roles.
