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- Tasks: Lead the team to deliver exceptional customer service and drive sales.
- Company: Hobbs London is a luxury women's fashion brand known for timeless British style.
- Benefits: Enjoy full training, ongoing support, and flexible working hours.
- Why this job: Join a dynamic team and be a brand ambassador in a stylish environment.
- Qualifications: Must have excellent communication skills and a passion for customer service.
- Other info: Opportunity for growth within a global retail brand.
The predicted salary is between 24000 - 36000 £ per year.
Natural promoters of customer service excellence, our Supervisors are advocates of a first-class shopping experience and go out of their way to ensure that our customers return time and time again. Collaborative and adaptable in their approach, our Supervisors oversee the operational and commercial practices of the store whilst assisting in harmonising efficiencies on the shop floor, assisting the wider in-store management team in driving commercial growth in their store.
As a Supervisor we will need you to connect with our customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned. Reporting to the Store Manager we will need you to stay up to speed on latest styles and be the driving force behind service in store, making the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and advising our customers on outfit building will be second nature in your role (whether that be daywear, work wear or wedding wear!) and you will strive to help achieve commercial objectives by finding the best style solution for our customer.
Key accountabilities and KPIs include:
- Actively greeting, assisting, and selling in a professional and consultative manner with the aim of building multiple sales, championing our high-quality premium products at all available opportunities.
- Working in partnership with the in-store team in delivering an inspirational picture of the TFG vision to maximise branch profitability in line with wider business objectives and promotional incentives.
- Maintaining a commercial approach to role and operations, handling transactions accurately with dutiful care and attention whilst anticipating future opportunities to keep our customers engaged.
- Assisting in all tasks required to ensure the smooth day-to-day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination.
About You
As a Supervisor we will provide you with full training and ongoing support from the get-go to ensure you have all the tools you succeed in your role within your store. We will need you to be reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in store. You will be engaging with excellent communication skills and flourish in a customer-facing environment whilst sharing your product knowledge and styling expertise. Customer-centric, you will take pride in everything you do, focused on adding value and making the most of every commercial opportunity that arises in store.
About Us
Hobbs London is a luxury women’s fashion brand, showcasing timeless British style and expert craftsmanship. Since our first shop opened in Hampstead, London in 1981, Hobbs has grown from a small yet sought-after shoes label to a global brand synonymous with the best of British design. Season after season, each Hobbs collection embodies the multifaceted nature of our modern woman – we pride ourselves on crafting pieces she loves to wear. Tailored to be feminine, you’ll find everyday polish alongside standout event dressing. Since becoming part of TFG London in 2017, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business.
Supervisor - Cheshire Oaks employer: The Foschini Group / TFG London
Contact Detail:
The Foschini Group / TFG London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Cheshire Oaks
✨Tip Number 1
Familiarise yourself with Hobbs London’s brand values and product range. Understanding their commitment to quality and customer service will help you connect with the team and demonstrate your alignment with their vision during any discussions.
✨Tip Number 2
Showcase your customer service skills in real-time by engaging with customers in retail environments. Whether through part-time work or volunteering, gaining hands-on experience will give you practical examples to discuss during your interview.
✨Tip Number 3
Network with current or former employees of Hobbs London. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview and understanding what it takes to succeed as a Supervisor.
✨Tip Number 4
Prepare to discuss how you would handle specific customer scenarios. Think about how you would promote products, resolve issues, and enhance the shopping experience, as these are key aspects of the Supervisor role at Hobbs London.
We think you need these skills to ace Supervisor - Cheshire Oaks
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Supervisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've gone above and beyond to create a positive shopping experience for customers.
Highlight Team Collaboration: Mention any previous experience working in a team environment. Discuss how you contributed to team goals and how you can work collaboratively with the in-store management team to drive commercial growth.
Express Your Passion for Fashion: Convey your enthusiasm for fashion and styling in your application. Share any relevant knowledge about current trends and how you can assist customers in outfit building, showcasing your expertise in the field.
How to prepare for a job interview at The Foschini Group / TFG London
✨Showcase Your Customer Service Skills
As a Supervisor, you'll need to demonstrate your passion for customer service. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your ability to create memorable shopping experiences.
✨Understand the Brand
Familiarise yourself with Hobbs London’s brand values and product offerings. Being able to discuss their latest collections and how they align with customer needs will show your genuine interest and help you stand out.
✨Demonstrate Team Collaboration
Since the role involves working closely with the in-store team, be ready to share experiences where you've successfully collaborated with others. Highlight your adaptability and how you contribute to a positive team environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in a retail context. Think about scenarios where you've had to handle difficult customers or manage multiple priorities, and be prepared to explain your thought process and outcomes.
