At a Glance
- Tasks: Lead the store team, connect with customers, and ensure a fantastic shopping experience.
- Company: Phase Eight, a stylish womenswear brand with a strong heritage.
- Benefits: Free clothing allowance, up to 70% discount, and financial wellbeing support.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Join us to create memorable moments and develop your career in fashion retail.
- Qualifications: Great communication skills and experience in customer-facing roles.
The predicted salary is between 22000 - 26000 € per year.
Every exceptional customer moment starts with our people. Our Supervisors play a key role in creating a welcoming, high‑quality shopping experience that keeps our customers coming back. Collaborative and adaptable, you'll champion the day‑to‑day running of the store, helping the management team drive strong commercial results and smooth shop‑floor operations.
What you'll do:
- Greet, assist, and lead by example on the shop floor, connecting with customers, sharing your passion for style and delivering great service.
- Maintain a commercial approach to the role and operations, handling transactions accurately and assisting with stock control processes.
- Use your experience to support our Style Advisors as they grow their own knowledge and experience.
- Assist in all tasks to ensure the smooth operation of the store.
Who you'll be:
- Engaging with excellent communication skills and flourish in a customer‑facing environment.
- Focused and take pride in the work you do with our customers.
- Able to demonstrate your ability to build relationships with customers, recognise their needs and provide the complete outfit they are looking for.
- Ideally experienced in a customer facing environment.
What's in it for you?
It’s not all about what you can do for us. We’ll give you the tools and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:
- Free clothing allowance
- Generous colleague discount up to 70%
- Financial and Wellbeing assistance
- Enhanced Maternity package
- Virtual GP service - unlimited access 24/7
If you want to join us and create moments that matter, we’d love to hear from you.
About Us
Founded in 1979, Phase Eight is an original, design‑led womenswear brand that has grown from strength to strength since its conception, without compromising its integrity as a trusted retailer and a market leader. We are dedicated to dressing women of all ages, for all occasions, in fashionable and versatile clothing. We want women to feel as amazing as they look in our styles, which is why we focus on flattering day and evening silhouettes created in quality fabrics. We love modern florals and contemporary details and believe you should never underestimate the power of the perfect dress.
Since becoming part of TFG London in 2015, a listed retail conglomerate owning Phase Eight, Hobbs London.
Supervisor - Bury St Edmunds employer: The Foschini Group / TFG London
At Phase Eight, we pride ourselves on being an exceptional employer that values our people and their development. Located in Bury St Edmunds, our collaborative work culture fosters creativity and growth, offering generous benefits such as a free clothing allowance, up to 70% colleague discount, and enhanced maternity packages. Join us to not only enhance your career but also to be part of a team that creates memorable shopping experiences for our customers.
Contact Detail:
The Foschini Group / TFG London Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Bury St Edmunds
✨Tip Number 1
Get to know the company culture! Before your interview, check out Phase Eight's social media and website. This will help you understand their vibe and values, so you can show how you fit right in.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to showcase your passion for great service.
✨Tip Number 3
Dress to impress! Since you’re applying for a role that’s all about style, make sure you look the part. Choose an outfit that reflects the brand’s aesthetic while still being comfortable and confident.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Supervisor - Bury St Edmunds
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for fashion and customer service shine through. We want to see how you connect with customers and create those exceptional moments that keep them coming back.
Tailor Your CV:Make sure your CV is tailored to the Supervisor role. Highlight your experience in customer-facing environments and any leadership roles you've had. We love seeing how you've made a difference in previous positions!
Be Authentic:Don’t be afraid to show your personality in your application. We’re looking for engaging individuals who can build relationships with customers, so let us know what makes you unique and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. We can’t wait to hear from you!
How to prepare for a job interview at The Foschini Group / TFG London
✨Know the Brand Inside Out
Before your interview, take some time to research Phase Eight. Understand their values, style, and customer base. This will not only help you answer questions more effectively but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
As a Supervisor, you'll be leading by example on the shop floor. Prepare examples from your past experiences where you've excelled in customer service. Think about how you connected with customers and resolved any issues they had.
✨Demonstrate Team Leadership
Be ready to discuss how you can support and inspire your team. Share specific instances where you've helped colleagues grow or improved team dynamics. This will highlight your collaborative nature, which is key for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the store's goals, team culture, or how they measure success. This shows that you're engaged and thinking about how you can contribute to their success.
