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- Tasks: Lead a team to deliver exceptional customer service and drive sales in-store.
- Company: Hobbs London is a luxury women's fashion brand known for timeless British style.
- Benefits: Enjoy full training, ongoing support, and a dynamic work environment with flexible hours.
- Why this job: Join a brand that values diversity and offers growth opportunities while making customers feel fabulous.
- Qualifications: Must be reliable, motivated, and possess excellent communication skills in a customer-facing role.
- Other info: Be part of a supportive team that celebrates individuality and encourages personal development.
The predicted salary is between 24000 - 36000 £ per year.
Natural promoters of customer service excellence, our Supervisors are advocates of a first-class shopping experience and go out of their way to ensure that our customers return time and time again. Collaborative and adaptable in their approach, our Supervisors oversee the operational and commercial practices of the store whilst assisting in harmonising efficiencies on the shop floor, assisting the wider in store management team in driving commercial growth in their store.
As a Supervisor we will need you to connect with our customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned. Reporting to the Store Manager we will need you to stay up to speed on latest styles and be the driving force behind service in store, making the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and advising our customers on outfit building will be second nature in your role (whether that be daywear, work wear or wedding wear!) and you will strive to help achieve commercial objectives by finding the best style solution for our customer.
Key accountabilities and KPIs include:
- Actively greeting, assisting, and selling in a professional and consultative manner with the aim of building multiple sales, championing our high-quality premium products at all available opportunities
- Working in partnership with the instore team in delivering an inspirational picture of the TFG vision to maximise branch profitability in line with wider business objectives and promotional incentives
- Maintaining a commercial approach to role and operations, handling transactions accurately with dutiful care and attention whilst anticipating future opportunities to keep our customers engaged
- Assisting in all tasks required to ensure the smooth day to day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination
About You
As a Supervisor we will provide you with full training and ongoing support from the get-go to ensure you have all the tools you succeed in your role within your store. We will need you to be reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in store. You will be engaging with excellent communication skills and flourish in a customer-facing environment whilst sharing your product knowledge and styling expertise. Customer-centric, you will take pride in everything you do, focused on adding value and making the most of every commercial opportunity that arises in store.
About Us
Hobbs London is a luxury women’s fashion brand, showcasing timeless British style and expert craftsmanship. Since our first shop opened in Hampstead, London in 1981, Hobbs has grown from a small yet sought-after shoes label to a global brand synonymous with the best of British design.
Season after season, each Hobbs collection embodies the multifaced nature of our modern woman – we pride ourselves on crafting pieces she loves to wear. Tailored to be feminine, you’ll find everyday polish alongside standout event dressing.
Since becoming part of TFG London in 2017, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business.
TFG London Inclusion and Diversity statement of commitment:
At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business.
We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
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Supervisor - Brent Cross employer: The Foschini Group / TFG London
Contact Detail:
The Foschini Group / TFG London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Brent Cross
✨Tip Number 1
Familiarise yourself with Hobbs London’s brand values and product range. Understanding their style and customer base will help you connect with customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your ability to create a first-class shopping experience, which is crucial for the Supervisor position.
✨Tip Number 3
Network with current or former employees of Hobbs London if possible. They can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios on the shop floor, such as managing customer complaints or driving sales during peak times. This will demonstrate your readiness to take on the responsibilities of a Supervisor.
We think you need these skills to ace Supervisor - Brent Cross
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and expectations of a Supervisor at Hobbs London. Tailor your application to highlight how your skills and experiences align with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've gone above and beyond to create a positive shopping experience for customers, as this is crucial for the role.
Highlight Team Collaboration: Mention any previous experience working in a team environment. Discuss how you have contributed to team goals and supported colleagues, as collaboration is key in this position.
Express Passion for Fashion: Convey your enthusiasm for fashion and styling in your application. Share any relevant knowledge about current trends or personal experiences that demonstrate your ability to connect with customers on a personal level.
How to prepare for a job interview at The Foschini Group / TFG London
✨Show Your Passion for Customer Service
As a Supervisor, you'll be the face of the brand. Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past.
✨Demonstrate Team Collaboration Skills
Highlight your ability to work well with others. Discuss experiences where you successfully collaborated with a team to achieve a common goal, especially in a retail environment. This will show that you can effectively support the in-store management team.
✨Know the Brand Inside Out
Familiarise yourself with Hobbs London’s products and values before the interview. Being knowledgeable about their latest styles and brand ethos will demonstrate your genuine interest and help you connect with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer interaction abilities. Prepare for scenarios where you might need to handle difficult customers or make quick decisions on the shop floor, showcasing your adaptability and commercial awareness.
