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For Companies At a Glance
- Tasks: Engage customers, provide styling advice, and enhance their shopping experience.
- Company: Join TFG London, a dynamic group of premium British fashion brands.
- Benefits: Enjoy full training, flexible hours, and a supportive work environment.
- Why this job: Be a brand ambassador in a vibrant store culture that values customer service.
- Qualifications: No prior experience needed; just bring your passion for fashion and great communication skills.
- Other info: Opportunity to grow within a diverse and inclusive company.
The predicted salary is between 24000 - 36000 £ per year.
A first-class shopping experience starts with our in-store Style Advisors. Natural promoters of customer service excellence, they go out of their way to provide an outstanding in-store experience to ensure that our customers return time and time again. Hardworking and dedicated, our Style Advisors treat our customer as their primary focus, actively listening to their needs and providing considered product and styling options to our customer to enhance the overall store performance.
As a Style Advisor we will need you to connect with our customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned. Reporting to the Store Manager we will need you to stay up to speed on latest styles and be the driving force behind service in store, making the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and advising our customers on outfit building will be second nature in your role (whether that be daywear, work wear or wedding wear!) and you will strive to help achieve commercial objectives by finding the best style solution for our customer.
Key accountabilities and KPIs include:
- Actively greeting, assisting, and selling in a professional and consultative manner with the aim of building multiple sales, championing our high-quality premium products at all available opportunities
- Delivering an inspirational picture of the TFG vision in store to drive store performance by maintaining a high awareness of visual merchandising principles
- Operating an electronic Point of Sale system, handling transactions accurately with dutiful care and attention whilst anticipating future opportunities to keep our customers engaged
- Assisting in all tasks required to ensure the smooth day to day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination
About You
As a Style Advisor we will provide you with full training and ongoing support from the get-go to ensure you have all the tools to succeed in your role. We will need you to be reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in store. You will be engaging with excellent communication skills and flourish in a customer-facing environment whilst sharing your product knowledge and styling expertise. Customer-centric, you will take pride in everything you do, focused on adding value and making the most of every commercial opportunity that arises in store.
About Us
Headquartered in London, TFG London comprises three premium British brands, including the leading womenswear retailers Hobbs, Whistles and Phase Eight. The business is wholly owned by The Foschini Group Limited, a leading South African retail Group with more than 4,000 outlets in 32 countries.
TFG London has taken advantage of the challenging retail market to build a strong, profitable and growing presence within premium womenswear. It first acquired the international womenswear retailer, Phase Eight in January 2015. This acquisition was followed by that of the contemporary womenswear brand Whistles in March 2016 and premium British womenswear brand Hobbs in November 2017.
With plans for future growth in its brand portfolio, both organically and through acquisition, both in the UK and internationally, w e are entrepreneurial in our spirit and passionate about exceeding our customers’ expectations in everything we do.
TFG London Inclusion and Diversity statement of commitment:
At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business.
We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
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Style Advisor - TFG Fenwick Newcastle employer: The Foschini Group / TFG London
Contact Detail:
The Foschini Group / TFG London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Style Advisor - TFG Fenwick Newcastle
✨Tip Number 1
Familiarise yourself with the latest fashion trends and styles. As a Style Advisor, being knowledgeable about current trends will help you connect with customers and provide them with tailored advice that meets their needs.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in a retail scenario. This will help you become more comfortable in a customer-facing role and enhance your ability to listen actively and respond to customer queries effectively.
✨Tip Number 3
Visit the store before applying to observe the customer experience and the team dynamics. Take note of how the current Style Advisors interact with customers and the types of products they promote, which can give you valuable insights for your interview.
✨Tip Number 4
Showcase your passion for customer service during your interactions with us. Whether it's through your enthusiasm in conversations or your eagerness to learn about the brand, demonstrating your commitment to providing an outstanding customer experience will set you apart.
We think you need these skills to ace Style Advisor - TFG Fenwick Newcastle
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what TFG Fenwick Newcastle is looking for in a Style Advisor. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your experience in customer service and retail. Emphasise any previous roles where you demonstrated strong communication skills and a customer-centric approach.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and customer service. Mention specific examples of how you've successfully engaged with customers in the past and how you can contribute to the store's success.
Showcase Your Personality: In your application, let your personality shine through. TFG Fenwick Newcastle values brand ambassadors who connect with customers, so express your enthusiasm for the role and your commitment to providing an outstanding shopping experience.
How to prepare for a job interview at The Foschini Group / TFG London
✨Show Your Passion for Customer Service
As a Style Advisor, your primary focus will be on providing an outstanding customer experience. Be prepared to share examples of how you've gone above and beyond for customers in the past, demonstrating your commitment to service excellence.
✨Demonstrate Your Styling Knowledge
Familiarise yourself with current fashion trends and styling techniques. During the interview, be ready to discuss outfit building for various occasions, showcasing your expertise and ability to connect with customers' needs.
✨Emphasise Your Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently, and think of ways to engage the interviewer as if they were a customer, highlighting your ability to listen and respond effectively.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific scenarios in-store. Think about how you would approach a difficult customer or how to promote a new product, and prepare structured responses that reflect your problem-solving skills.
