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- Tasks: Engage customers with style advice and enhance their shopping experience.
- Company: Join TFG London, a dynamic group of premium British fashion brands.
- Benefits: Enjoy full training, ongoing support, and a vibrant work environment.
- Why this job: Be a brand ambassador in a fun, customer-focused atmosphere with growth opportunities.
- Qualifications: No prior experience needed; just bring your passion for fashion and great communication skills.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
A first-class shopping experience starts with our in-store Style Advisors. Natural promoters of customer service excellence, they go out of their way to provide an outstanding in-store experience to ensure that our customers return time and time again. Hardworking and dedicated, our Style Advisors treat our customers as their primary focus, actively listening to their needs and providing considered product and styling options to enhance the overall store performance.
As a Style Advisor, you will connect with our customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned. Reporting to the Store Manager, you will stay up to speed on the latest styles and be the driving force behind service in store, making the customer experience sparkle with your passionate, customer-facing perspective.
Efficiently identifying and advising our customers on outfit building will be second nature in your role (whether that be daywear, work wear or wedding wear!) and you will strive to help achieve commercial objectives by finding the best style solution for our customers.
Key accountabilities and KPIs include:
- Actively greeting, assisting, and selling in a professional and consultative manner with the aim of building multiple sales, championing our high-quality premium products at all available opportunities.
- Delivering an inspirational picture of the TFG vision in store to drive store performance by maintaining a high awareness of visual merchandising principles.
- Operating an electronic Point of Sale system, handling transactions accurately with dutiful care and attention whilst anticipating future opportunities to keep our customers engaged.
- Assisting in all tasks required to ensure the smooth day-to-day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination.
About You
As a Style Advisor, we will provide you with full training and ongoing support from the get-go to ensure you have all the tools to succeed in your role. We will need you to be reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in store. You will be engaging with excellent communication skills and flourish in a customer-facing environment whilst sharing your product knowledge and styling expertise. Customer-centric, you will take pride in everything you do, focused on adding value and making the most of every commercial opportunity that arises in store.
About Us
Headquartered in London, TFG London comprises three premium British brands, including the leading womenswear retailers Hobbs, Whistles and Phase Eight. The business is wholly owned by The Foschini Group Limited, a leading South African retail Group with more than 4,000 outlets in 32 countries. TFG London has taken advantage of the challenging retail market to build a strong, profitable and growing presence within premium womenswear.
TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
Contact Detail:
The Foschini Group / TFG London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Style Advisor - House of Fraser Belfast
✨Tip Number 1
Familiarise yourself with the latest fashion trends and styles. As a Style Advisor, being knowledgeable about current trends will help you connect with customers and provide them with tailored advice that meets their needs.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail scenario. This will help you become more comfortable with greeting and assisting customers, ensuring you can deliver an outstanding shopping experience.
✨Tip Number 3
Research House of Fraser's brand values and product offerings. Understanding what the brand stands for will enable you to act as a true ambassador and promote their products effectively to customers.
✨Tip Number 4
Network with current or former employees of House of Fraser. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Style Advisor - House of Fraser Belfast
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Style Advisor does. Highlight key responsibilities such as customer engagement, product knowledge, and sales techniques in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service or retail. Use specific examples that demonstrate your ability to connect with customers and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and customer service. Mention how your personality aligns with the brand's values and your eagerness to contribute to the store's success.
Showcase Your Communication Skills: In both your CV and cover letter, emphasise your communication skills. Provide examples of how you've effectively engaged with customers in previous roles, as this is crucial for a Style Advisor.
How to prepare for a job interview at The Foschini Group / TFG London
✨Show Your Passion for Customer Service
As a Style Advisor, your primary focus will be on providing an outstanding customer experience. During the interview, share examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to customer service excellence.
✨Be Prepared to Discuss Styling Knowledge
Familiarise yourself with current fashion trends and styling tips. Be ready to discuss how you would assist customers in building outfits for various occasions. This shows that you are proactive and knowledgeable, which is key for the role.
✨Demonstrate Strong Communication Skills
Effective communication is crucial in this role. Practice articulating your thoughts clearly and confidently. You might even role-play scenarios where you assist a customer, showcasing your ability to listen and respond to their needs.
✨Emphasise Teamwork and Flexibility
The role requires working closely with others and adapting to changing priorities. Share experiences where you've successfully collaborated with a team or adapted to new challenges. This will highlight your reliability and motivation to contribute positively to the store environment.
