At a Glance
- Tasks: Engage customers, provide styling advice, and enhance their shopping experience.
- Company: Hobbs London is a luxury women's fashion brand known for timeless British style.
- Benefits: Receive full training, ongoing support, and enjoy a dynamic work environment.
- Other info: Flexible working hours and a chance to be a brand ambassador.
- Why this job: Join a brand that values diversity and offers growth opportunities in a stylish setting.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
The predicted salary is between 24000 - 36000 £ per year.
A first-class shopping experience starts with our in-store Style Advisors. Natural promoters of customer service excellence, they go out of their way to provide an outstanding in-store experience to ensure that our customers return time and time again. Hardworking and dedicated, our Style Advisors treat our customers as their primary focus, actively listening to their needs and providing considered product and styling options to enhance the overall store performance.
As a Style Advisor, you will connect with our customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned. Reporting to the Store Manager, you will stay up to speed on the latest styles and be the driving force behind service in store, making the customer experience sparkle with your passionate, customer-facing perspective.
Efficiently identifying and advising our customers on outfit building will be second nature in your role (whether that be daywear, work wear or wedding wear!) and you will strive to help achieve commercial objectives by finding the best style solution for our customers.
Key accountabilities and KPIs include:
- Actively greeting, assisting, and selling in a professional and consultative manner with the aim of building multiple sales, championing our high-quality premium products at all available opportunities.
- Delivering an inspirational picture of the TFG vision in store to drive store performance by maintaining a high awareness of visual merchandising principles.
- Operating an electronic Point of Sale system, handling transactions accurately with dutiful care and attention whilst anticipating future opportunities to keep our customers engaged.
- Assisting in all tasks required to ensure the smooth day-to-day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination.
About You
As a Style Advisor, we will provide you with full training and ongoing support from the get-go to ensure you have all the tools to succeed in your role. We will need you to be reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in store. You will be engaging with excellent communication skills and flourish in a customer-facing environment whilst sharing your product knowledge and styling expertise. Customer-centric, you will take pride in everything you do, focused on adding value and making the most of every commercial opportunity that arises in store.
About Us
Hobbs London is a luxury women’s fashion brand, showcasing timeless British style and expert craftsmanship. Since our first shop opened in Hampstead, London in 1981, Hobbs has grown from a small yet sought-after shoes label to a global brand synonymous with the best of British design. Season after season, each Hobbs collection embodies the multifaceted nature of our modern woman – we pride ourselves on crafting pieces she loves to wear. Tailored to be feminine, you’ll find everyday polish alongside standout event dressing.
Since becoming part of TFG London in 2017, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business.
TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
Style Advisor - Glasgow employer: The Foschini Group / TFG London
At TFG London, we pride ourselves on being a people-first employer, especially as we launch our new store in the vibrant Bridgend Designer Outlet. Our commitment to employee growth is matched by our inclusive work culture, where every team member is encouraged to thrive and bring their authentic selves to work. With fantastic benefits like a generous staff discount and a free clothing allowance, we ensure that our Store Manager not only leads a high-performing team but also enjoys a fulfilling and rewarding career journey.
Contact Details:
The Foschini Group / TFG London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Style Advisor - Glasgow
✨Tip Number 1
Familiarise yourself with the latest fashion trends and styles, especially those that align with Hobbs London’s brand. Being knowledgeable about current collections and how to style them will help you connect with customers and provide tailored advice.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail scenario. Focus on active listening and responding to their needs, as this will prepare you for the dynamic interactions you'll have with customers in-store.
✨Tip Number 3
Showcase your passion for fashion and customer service on social media. Share styling tips or outfit ideas that reflect the Hobbs brand, which can demonstrate your enthusiasm and understanding of the role when you apply.
✨Tip Number 4
Network with current or former employees of Hobbs London if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Style Advisor - Glasgow
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what a Style Advisor does. Highlight key responsibilities such as customer engagement, product knowledge, and sales techniques in your application.
Tailor Your CV:Make sure your CV reflects relevant experience in customer service and retail. Use specific examples that demonstrate your ability to connect with customers and provide excellent service.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for fashion and customer service. Mention how your skills align with the company's values and how you can contribute to enhancing the customer experience.
Showcase Your Personality:In both your CV and cover letter, let your personality shine through. As a Style Advisor, being personable is key, so use a friendly tone and express your enthusiasm for the role.
How to prepare for a job interview at The Foschini Group / TFG London
✨Show Your Passion for Fashion
As a Style Advisor, it's crucial to demonstrate your enthusiasm for fashion and styling. Be prepared to discuss your favourite trends and how you would incorporate them into customer recommendations. This will show your potential employer that you are genuinely invested in the role.
✨Emphasise Customer Service Skills
Highlight your experience in providing excellent customer service. Share specific examples of how you've gone above and beyond to assist customers in the past. This aligns perfectly with the role's focus on creating an outstanding shopping experience.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practice scenarios where you assist a customer with outfit choices or handle a difficult situation. This will showcase your ability to think on your feet and provide tailored solutions.
✨Research the Brand and Its Values
Familiarise yourself with Hobbs London’s brand ethos, product offerings, and recent collections. Understanding their commitment to quality and craftsmanship will allow you to speak confidently about how you can contribute to their vision and customer experience.
