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For Companies At a Glance
- Tasks: Engage customers, provide styling advice, and enhance their shopping experience.
- Company: Join TFG London, a dynamic group with premium British brands like Hobbs and Whistles.
- Benefits: Enjoy full training, ongoing support, and a vibrant work environment.
- Why this job: Be a brand ambassador in a fun, customer-focused role that values your input and creativity.
- Qualifications: No prior experience needed; just bring your passion for fashion and great communication skills.
- Other info: Flexible hours and a chance to grow within a diverse and inclusive company.
The predicted salary is between 24000 - 36000 £ per year.
A first-class shopping experience starts with our in-store Style Advisors. Natural promoters of customer service excellence, they go out of their way to provide an outstanding in-store experience to ensure that our customers return time and time again. Hardworking and dedicated, our Style Advisors treat our customers as their primary focus, actively listening to their needs and providing considered product and styling options to enhance the overall store performance.
As a Style Advisor, you will connect with our customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned. Reporting to the Store Manager, you will stay up to speed on the latest styles and be the driving force behind service in store, making the customer experience sparkle with your passionate, customer-facing perspective.
Efficiently identifying and advising our customers on outfit building will be second nature in your role (whether that be daywear, work wear or wedding wear!) and you will strive to help achieve commercial objectives by finding the best style solution for our customers.
Key accountabilities and KPIs include:
- Actively greeting, assisting, and selling in a professional and consultative manner with the aim of building multiple sales, championing our high-quality premium products at all available opportunities.
- Delivering an inspirational picture of the TFG vision in store to drive store performance by maintaining a high awareness of visual merchandising principles.
- Operating an electronic Point of Sale system, handling transactions accurately with dutiful care and attention whilst anticipating future opportunities to keep our customers engaged.
- Assisting in all tasks required to ensure the smooth day-to-day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination.
About You
As a Style Advisor, we will provide you with full training and ongoing support from the get-go to ensure you have all the tools to succeed in your role. We will need you to be reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in store. You will be engaging with excellent communication skills and flourish in a customer-facing environment whilst sharing your product knowledge and styling expertise. Customer-centric, you will take pride in everything you do, focused on adding value and making the most of every commercial opportunity that arises in store.
About Us
Headquartered in London, TFG London comprises three premium British brands, including the leading womenswear retailers Hobbs, Whistles and Phase Eight. The business is wholly owned by The Foschini Group Limited, a leading South African retail Group with more than 4,000 outlets in 32 countries. TFG London has taken advantage of the challenging retail market to build a strong, profitable and growing presence within premium womenswear.
TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
Style Advisor - Fenwick Newcastle employer: The Foschini Group / TFG London
Contact Detail:
The Foschini Group / TFG London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Style Advisor - Fenwick Newcastle
✨Tip Number 1
Familiarise yourself with the latest fashion trends and styles. As a Style Advisor, being knowledgeable about current fashion will help you connect with customers and provide them with tailored advice that meets their needs.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail setting. This will help you develop a friendly and approachable manner, which is essential for creating a welcoming atmosphere for customers.
✨Tip Number 3
Research Fenwick Newcastle and its brand values. Understanding the store's ethos and what they stand for will allow you to align your approach with their expectations and demonstrate your commitment to their vision during the interview.
✨Tip Number 4
Prepare to discuss your previous retail experiences and how they relate to the role of a Style Advisor. Highlight specific examples where you provided excellent customer service or contributed to sales, as this will showcase your suitability for the position.
We think you need these skills to ace Style Advisor - Fenwick Newcastle
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Style Advisor does. Highlight key responsibilities such as customer engagement, product knowledge, and sales techniques in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service or retail. Use specific examples that demonstrate your ability to connect with customers and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and customer service. Mention how your skills align with the company's values and your enthusiasm for contributing to the store's success.
Showcase Your Personality: In both your CV and cover letter, let your personality shine through. The role requires someone who can connect with customers, so be authentic and express your enthusiasm for the position.
How to prepare for a job interview at The Foschini Group / TFG London
✨Show Your Passion for Customer Service
As a Style Advisor, your primary focus will be on providing an outstanding customer experience. During the interview, share examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to customer service excellence.
✨Be Prepared to Discuss Styling Knowledge
Since the role involves advising customers on outfit building, brush up on current fashion trends and styling tips. Be ready to discuss your favourite styles and how you would recommend outfits for different occasions, such as workwear or weddings.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to showcase your ability to engage and connect with customers.
✨Emphasise Teamwork and Flexibility
The job requires working effectively within a team and being flexible with your schedule. Highlight any previous experiences where you've successfully collaborated with others or adapted to changing priorities, showing that you're a reliable team player.
