Style Advisor - Bath

A first-class shopping experience starts with our in-store Style Advisors. Natural promoters of customer service excellence, they go out of their way to provide an outstanding in-store experience to ensure that our customers return time and time again. Hardworking and dedicated, our Style Advisors treat our customers as their primary focus, actively listening to their needs and providing considered product and styling options to enhance the overall store performance.

As a Style Advisor, you will connect with customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned. Reporting to the Store Manager, you will stay up to speed on the latest styles and be the driving force behind service in store, making the customer experience sparkle with your passionate, customer-facing perspective. You will efficiently identify and advise customers on outfit building (whether that be daywear, workwear, or wedding wear) and strive to help achieve commercial objectives by finding the best style solution for each customer.

Key accountabilities and KPIs include:

• Actively greeting, assisting, and selling in a professional and consultative manner with the aim of building multiple sales, championing our high-quality premium products at all available opportunities.
• Delivering an inspirational picture of the TFG vision in store to drive store performance by maintaining a high awareness of visual merchandising principles.
• Operating an electronic Point of Sale system, handling transactions accurately with care and attention, while anticipating future opportunities to keep our customers engaged.
• Assisting in all tasks required to ensure the smooth day-to-day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination.

About You: We will provide full training and ongoing support to ensure you have all the tools to succeed in your role. You should be reliable and motivated, flexible enough to work on a rota basis, and able to balance shifting priorities in store. Excellent communication skills and a passion for engaging with customers are essential, along with sharing your product knowledge and styling expertise. Customer-centric and proud of your work, you will focus on adding value and maximizing every commercial opportunity in store.

About Us: Hobbs London is a luxury women’s fashion brand, showcasing timeless British style and expert craftsmanship. Since opening our first shop in Hampstead, London in 1981, Hobbs has grown from a sought-after shoes label to a global brand synonymous with the best of British design. Each Hobbs collection embodies the multifaceted nature of our modern woman—feminine, polished, and ready for any occasion, from everyday wear to standout events. Since becoming part of TFG London in 2017, a listed retail conglomerate owning Phase Eight, Hobbs London, and Whistles in the UK, we have experienced growth and development opportunities across the business.

TFG London Inclusion and Diversity Statement of Commitment: We are committed to creating an inclusive culture that welcomes, develops, and celebrates diversity of backgrounds, experiences, cultural references, ideas, and opinions. We aim to foster an environment where differences are respected, encouraged, and celebrated, allowing everyone to bring their authentic selves to work, where their contributions are valued, abilities are enhanced, and perspectives appreciated.