At a Glance
- Tasks: Lead a dynamic team to create amazing customer experiences and drive store success.
- Company: Phase Eight, a leading womenswear brand focused on empowering confidence through fashion.
- Benefits: Free clothing allowance, 70% staff discount, enhanced maternity package, and wellbeing support.
- Other info: Opportunities for career development in a supportive and inclusive environment.
- Why this job: Join a people-first culture where your leadership can make a real impact.
- Qualifications: Experience in retail management and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Every exceptional customer moment starts with our people. At Phase Eight, we’re more than just a fashion destination – we’re here to empower confidence through every outfit. We’re looking for a people-first Store Manager to lead our store in Westfield, Stratford.
If you're someone who thrives on building strong teams, loves making customers feel incredible, and can turn big ideas into real results, this is your moment.
What you'll do
- Lead from the front, creating a store environment where your team feels inspired, supported and ready to give customers an amazing experience.
- Drive success by keeping an eye on performance, spotting growth opportunities, and thinking commercially to boost sales and energy in the store.
- Coach with care, developing a diverse, happy team that grows in confidence and capability every day.
- Champion people, encouraging your team to bring their full selves to work and helping them thrive in their own way.
- Customer connection – being out on the shop floor, getting to know our customers, and sharing your style knowledge in an authentic way.
Who you'll be
- A natural motivator with a positive mindset who knows how to get the best from people.
- Experienced in leading high-performing retail teams.
- Confident, calm under pressure, and great at making decisions that put both people and performance first.
- Someone who lives and breathes customer service, loves being on the shopfloor, and thrives in a fast-paced environment.
- Passionate about teamwork – you lead with empathy and bring people together through trust and encouragement.
What's in it for you?
It’s not all about what you can do for us, we will give you the tools, the support, and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:
- A free clothing allowance to wear what you love, your way
- 70% staff discount – yes, really!
- Enhanced Maternity package
- 24/7 virtual GP service
- Wellbeing and financial support tools
About Us: Founded in 1979, Phase Eight is an original, design led womenswear brand that has grown from strength to strength since its conception, without compromising its integrity as a trusted retailer and a market leader. We are dedicated to dressing women of all ages, for all occasions, in fashionable and versatile clothing. We want women to feel as amazing as they look in our styles, which is why we focus on flattering day and evening silhouettes created in quality fabrics. We love modern florals and contemporary details and believe you should never underestimate the power of the perfect dress.
Since becoming part of TFG London in 2015, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business.
TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
Store Manager - Westfield Stratford employer: The Foschini Group / TFG London
At Phase Eight, we pride ourselves on being a people-first employer, dedicated to fostering a supportive and inspiring work environment for our Store Manager in Westfield, Stratford. With a strong emphasis on employee growth, we offer comprehensive development opportunities, a generous clothing allowance, and a remarkable 70% staff discount, all while championing inclusivity and teamwork. Join us to lead a passionate team that thrives on delivering exceptional customer experiences and making every moment count.
Contact Detail:
The Foschini Group / TFG London Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Westfield Stratford
✨Tip Number 1
Get to know the company culture before your interview. Dive into their social media and website to understand their values and vibe. This way, you can tailor your conversation to show how you fit right in!
✨Tip Number 2
Practice your people skills! Since this role is all about leading a team and connecting with customers, think of examples from your past where you've motivated others or created a great customer experience. Share those stories during your chat!
✨Tip Number 3
Don’t just sit back and wait for the interview – reach out! Connect with current employees on LinkedIn or engage with the brand online. It shows initiative and gives you insider info that could help you stand out.
✨Tip Number 4
When you apply through our website, make sure to highlight your passion for fashion and teamwork in your conversations. We love seeing candidates who are genuinely excited about empowering others and creating amazing customer moments!
We think you need these skills to ace Store Manager - Westfield Stratford
Some tips for your application 🫡
Show Your Passion for Fashion:When writing your application, let your love for fashion shine through! Share why you’re excited about the role and how you can empower customers to feel confident in their outfits.
Highlight Your Leadership Skills:We want to see how you lead teams! Use specific examples from your past experiences to demonstrate how you've motivated and developed your team members to achieve great results.
Connect with Our Values:Make sure to align your application with our people-first approach. Talk about how you champion teamwork and create an inclusive environment where everyone feels valued and inspired.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. We can’t wait to hear from you!
How to prepare for a job interview at The Foschini Group / TFG London
✨Know the Brand Inside Out
Before your interview, dive deep into Phase Eight's history, values, and product range. Understand their commitment to empowering women through fashion and be ready to discuss how you can contribute to that mission.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Highlight your ability to motivate and inspire others, especially in a retail environment. Be ready to discuss specific strategies you've used to develop team members and boost performance.
✨Emphasise Customer Connection
Since customer service is at the heart of this role, think of ways you've created exceptional customer experiences. Share stories that demonstrate your passion for connecting with customers and how you’ve turned those interactions into sales.
✨Be Ready to Discuss Growth Opportunities
Think about how you can spot growth opportunities within the store. Prepare to discuss your commercial awareness and any ideas you have for boosting sales and energy in the store. This shows you're proactive and ready to drive success from day one.
