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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive store performance.
- Company: Phase Eight is a leading womenswear brand, dedicated to empowering women through stylish clothing.
- Benefits: Enjoy a free clothing allowance, 70% staff discount, up to 34 days holiday, and more!
- Why this job: Join a creative environment where your leadership can shine and make a real impact.
- Qualifications: Experience in retail management and a passion for customer service are essential.
- Other info: We're committed to diversity and inclusion, ensuring everyone feels valued and respected.
The predicted salary is between 30000 - 42000 £ per year.
We are Phase Eight - the go-to destination for empowering, feminine styles that inspire. We are looking for a Store Manager to join our flagship location in Cribbs Causeway, Bristol. This is a great role for someone who can energise and influence the team to maximise their own potential and that of the store. You will play a pivotal role in promoting a 5* customer experience. Collaborative and creative, you will drive commercial excellence to impact customer service KPIs and overall sales figures.
What you’ll do:
- Take direct ownership of your store's performance, identifying opportunities for further growth.
- Maintain a commercial approach to your role and operations, to maximise store profitability.
- Nurture, coach and develop strong, diverse teams, with a focus on delivering 5* customer service.
- Proactively identify opportunities to ensure continued success in the store.
- Recognise key areas of strength within the team and support opportunities for growth.
Who you’ll be:
- A customer-centric leader who thrives in a fast-paced environment.
- Capable in managing high performing teams in a store or concession setting.
- Able to demonstrate your ability to influence and coach colleagues and sustain trusted relationships with colleagues at all levels.
- Confident in your delivery and motivated to add value, utilising the strengths of your team around you to think ‘bigger picture’.
- A natural role model with a passion and authority and you are both a ‘people’ as well as a ‘commercial’ person.
- Passionate about being on the shop floor interacting with our customers whilst sharing your knowledge and expertise with authority and confidence.
What’s in it for you?
- We will give you the tools and the time to develop your career in the direction you want to go.
- Alongside that, we have some great benefits which include:
- Free clothing allowance.
- 70% off staff discount.
- Up to 34 days holiday entitlement.
- Financial and Wellbeing support.
- Enhanced Maternity package.
- Virtual GP service - 24/7.
- Plus much more!
We are actively recruiting now so don’t wait, hit the apply button and let’s talk about your future!
About Us
Founded in 1979, Phase Eight is an original, design led womenswear brand that has grown from strength to strength since its conception, without compromising its integrity as a trusted retailer and a market leader. We are dedicated to dressing women of all ages, for all occasions, in fashionable and versatile clothing. We want women to feel as amazing as they look in our styles, which is why we focus on flattering day and evening silhouettes created in quality fabrics. We love modern florals and contemporary details and believe you should never underestimate the power of the perfect dress.
TFG London Inclusion and Diversity statement of commitment:
At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
Store Manager - Cribbs Causeway employer: The Foschini Group / TFG London
Contact Detail:
The Foschini Group / TFG London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Cribbs Causeway
✨Tip Number 1
Familiarise yourself with Phase Eight's brand values and customer service philosophy. Understanding what makes their customer experience unique will help you demonstrate your alignment with their vision during the interview.
✨Tip Number 2
Prepare examples of how you've successfully managed and developed teams in previous roles. Highlight specific instances where your leadership directly contributed to improved sales or customer satisfaction, as this aligns with the role's focus on team performance.
✨Tip Number 3
Research the latest trends in women's fashion and retail management. Being knowledgeable about current market trends will not only impress your interviewers but also show that you're proactive and passionate about the industry.
✨Tip Number 4
Network with current or former employees of Phase Eight if possible. Gaining insights into the company culture and expectations can give you a competitive edge and help you tailor your approach during the application process.
We think you need these skills to ace Store Manager - Cribbs Causeway
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Store Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Leadership Skills: Emphasise your leadership abilities in your CV and cover letter. Provide specific examples of how you've successfully managed teams, influenced colleagues, and delivered exceptional customer service in previous roles.
Highlight Commercial Acumen: Demonstrate your understanding of commercial operations by discussing any relevant experience you have in driving sales, managing profitability, or identifying growth opportunities in a retail environment.
Personalise Your Application: Make your application stand out by personalising it. Mention why you are passionate about working for Phase Eight and how you resonate with their values and commitment to diversity and inclusion.
How to prepare for a job interview at The Foschini Group / TFG London
✨Show Your Passion for Customer Service
As a Store Manager, your role revolves around delivering a 5* customer experience. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to customer satisfaction.
✨Highlight Your Leadership Skills
Discuss your experience in nurturing and developing teams. Share stories that showcase your ability to coach colleagues and create a positive work environment. This will help illustrate your capability as a customer-centric leader.
✨Demonstrate Commercial Awareness
Be ready to talk about how you have maximised store profitability in the past. Discuss strategies you've implemented to drive sales and improve KPIs, showing that you understand the commercial side of retail management.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations in the store. Think about challenges you've faced and how you overcame them, particularly in fast-paced environments. This will show your problem-solving skills and adaptability.
