Online Trading Coordinator

We are keen to hire an Online Trading Coordinator to join our Ecomm team at Whistles. This role is responsible for supporting the Online Trading Team in the planning and execution of the commercial trading of our websites. This is a pivotal role in providing a seamless customer journey and optimising our merchandising strategy.

Your main duties and responsibilities as Online Trading Coordinator will include:

• Update and maintain planning documents for the trading calendar in line with campaign briefs and site merchandising.
• Analyse data from Google Analytics and produce reports to identify how to maximise sales, reporting on KPIs including but not limited to: Conversion, Revenue, AOV, Sessions, Bounce Rate etc.
• Advise and recommend products or categories to CRM and Creative teams for planned emails, ensuring stock is checked and categories are merchandised.
• Monitor best sellers & on-site trends across our international sites identifying reasons for performance and key opportunities.
• Manage briefs and Jira tickets for homepage and content updates liaising with the creative team to make sure handover dates are on track.
• Manage promotional setup including campaigns, source codes, and coupon codes.
• Optimise search performance reporting on search KPIs, updating search dictionaries and monitoring key search term results.
• Maintain and optimise on-site customer journey for all devices in line with the business goals and trading plan.

About You

To be successful in the Online Trading Coordinator role you will have the following skills and experience:

• CMS experience – in particular Salesforce Commerce Cloud.
• Strong attention to detail.
• Ability to analyse and interpret data and create actions based on findings.
• Strong grounding in Excel with capability to upskill.
• Excellent organisational skills with a flexible approach and ability to multitask.
• Exceptional communication skills both written and verbal. Ability to maintain a network of relationships.
• Technically comfortable; willingness to learn about eCommerce systems and how they work together.

About Us

TFG London is a fast-growing retail group. We Care, We Connect, We Collaborate and We Create. We have five brands in our portfolio; our iconic fashion brands Phase Eight, Whistles and Hobbs; our luxury Homewares brand Inside Story and we recently completed the acquisition of Lifestyle brand White Stuff. We aren’t stopping there though, we have plans to grow beyond this in multiple retail sectors. This can’t happen without the input of great people though and we are committed to creating a friendly and inclusive environment where you can do your best work and grow and develop along with us.

TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.

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