Retail Supervisor - Lead Service & Store Ops in Norwich

Norwich Full-Time 21000 - 25000 £ / year (est.) No working from home possible

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At a Glance

Tasks: Lead the store team to create an amazing shopping experience for customers.
Company: Join TFG London, home to premium British brands like Hobbs and Whistles.
Benefits: Enjoy a free clothing allowance, up to 70% discount, and 24/7 virtual GP access.
Other info: We celebrate diversity and encourage everyone to bring their authentic selves to work.
Why this job: Be part of a dynamic team that values your input and supports your career growth.
Qualifications: Great communication skills and a passion for customer service are essential.

The predicted salary is between 21000 - 25000 £ per year.

Every exceptional customer momentstarts with our people

Our Supervisors play a key role in creating awelcoming, high-quality shopping experience that keeps our customers comingback.

Collaborative and adaptable, you'll champion the day-to-day running ofthe store, helping the management team drive strong commercial results andsmooth shop-floor operations.

What you'll do

Greet, assist, and leadby example on the shop floor, connecting with customers, sharing your passion for style and delivering great service
Maintain acommercial approach to the role and operations, handling transactionsaccurately and assisting with stock control processes.
Use yourexperience to support our Style Advisors as they grow their own knowledgeand experience
Assist in alltasks to ensure the smooth of the store

Who you'll be

Engaging withexcellent communication skills and flourish in a customer-facingenvironment.
Focused andtake pride in the work you do with our customers.
Able todemonstrate your ability to build relationships with customers, recognisetheir needs and provide the complete outfit they are looking for.
Ideallyexperienced in a customer facing environment.

What's in it for you?

It's not all about what you can do for us.

We'll giveyou the tools and the time to develop your career in the direction you want togo.

Alongside that, we have some great benefits which include

Free clothingallowance
Generouscolleague discount up to 70%
Financial and Wellbeing assistance
Enhanced Maternity package
Virtual GPservice - unlimited access 24/7

If you want to join us and create moments that matter, we'd love to hear from you.

About Us

Headquartered in London, TFG London comprises three premium British brands, including the leading womenswear retailers Hobbs, Whistles and Phase Eight.

The business is wholly owned by The Foschini Group Limited, a leading South African retail Group with more than 4,000 outlets in 32 countries.

TFG London has taken advantage of the challenging retail market to build a strong, profitable and growing presence within premium womenswear.

It first acquired the international womenswear retailer, Phase Eight in January 2015.

This acquisition was followed by that of the contemporary womenswear brand Whistles in March 2016 and premium British womenswear brand Hobbs in November 2017.

With plans for future growth in its brand portfolio, both organically and through acquisition, both in the UK and internationally, w e are entrepreneurial in our spirit and passionate about exceeding our customers' expectations in everything we do.

TFG London Inclusion and Diversity statement of commitment

At TFG London, we're proud to be a Disability Confident and Ban the Box employer.

We're committed to creating an inclusive culture that welcomes, develops and celebrates diversity of backgrounds, experiences, ideas and perspectives.

We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.

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Supervisor - Norwich

About The Role