At a Glance
- Tasks: Lead a dynamic team to create amazing customer experiences and drive store success.
- Company: Phase Eight, a leading womenswear brand focused on empowering confidence through fashion.
- Benefits: 70% staff discount, free clothing allowance, enhanced maternity package, and wellbeing support.
- Other info: Opportunities for career development in a supportive and inclusive environment.
- Why this job: Join a people-first culture where your leadership can make a real impact.
- Qualifications: Experience in retail management and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Every exceptional customer moment starts with our people. At Phase Eight, we’re more than just a fashion destination – we’re here to empower confidence through every outfit. We’re looking for a people-first Store Manager to lead our store in Westfield, Stratford. If you're someone who thrives on building strong teams, loves making customers feel incredible, and can turn big ideas into real results, this is your moment.
What you'll do
- Lead from the front, creating a store environment where your team feels inspired, supported and ready to give customers an amazing experience.
- Drive success by keeping an eye on performance, spotting growth opportunities, and thinking commercially to boost sales and energy in the store.
- Coach with care, developing a diverse, happy team that grows in confidence and capability every day.
- Champion people, encouraging your team to bring their full selves to work and helping them thrive in their own way.
- Customer connection – being out on the shop floor, getting to know our customers, and sharing your style knowledge in an authentic way.
Who you'll be
- A natural motivator with a positive mindset who knows how to get the best from people.
- Experienced in leading high-performing retail teams.
- Confident, calm under pressure, and great at making decisions that put both people and performance first.
- Someone who lives and breathes customer service, loves being on the shopfloor, and thrives in a fast-paced environment.
- Passionate about teamwork – you lead with empathy and bring people together through trust and encouragement.
What's in it for you?
It’s not all about what you can do for us, we will give you the tools, the support, and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:
- A free clothing allowance to wear what you love, your way
- 70% staff discount – yes, really!
- Enhanced Maternity package
- 24/7 virtual GP service
- Wellbeing and financial support tools
About Us
Founded in 1979, Phase Eight is an original, design led womenswear brand that has grown from strength to strength since its conception, without compromising its integrity as a trusted retailer and a market leader. We are dedicated to dressing women of all ages, for all occasions, in fashionable and versatile clothing. We want women to feel as amazing as they look in our styles, which is why we focus on flattering day and evening silhouettes created in quality fabrics. We love modern florals and contemporary details and believe you should never underestimate the power of the perfect dress. Since becoming part of TFG London in 2015, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business.
TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
Store Manager - Westfield Stratford in London employer: The Foschini Group / TFG London
At Phase Eight, we pride ourselves on being a people-first employer, dedicated to fostering a supportive and inspiring work environment for our Store Manager in Westfield Stratford. With a strong emphasis on employee growth, we offer comprehensive career development tools, a generous clothing allowance, and a remarkable 70% staff discount, all while championing an inclusive culture that celebrates diversity and empowers our team to thrive. Join us to lead a passionate team, connect with customers, and make a meaningful impact in the world of fashion.
Contact Detail:
The Foschini Group / TFG London Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Westfield Stratford in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you connect your experience to their mission during the chat.
✨Tip Number 2
Practice your people skills! Since this role is all about leading a team and connecting with customers, think of examples from your past where you've motivated others or created a great customer experience. Be ready to share these stories!
✨Tip Number 3
Dress the part! As a Store Manager, you'll be representing the brand, so wear something that reflects the Phase Eight style while still being comfortable. This shows you understand the brand and are ready to embody its values.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Store Manager - Westfield Stratford in London
Some tips for your application 🫡
Show Your Passion for People:When writing your application, let your love for leading teams and empowering others shine through. We want to see how you connect with people and create a positive environment, so share specific examples of how you've motivated your team in the past.
Highlight Your Retail Experience:Make sure to showcase your experience in retail management. We’re looking for someone who knows the ins and outs of running a store, so include any achievements or challenges you've tackled that demonstrate your ability to drive sales and enhance customer experiences.
Be Authentic:We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique style and approach to customer service, as we want to know how you would fit into our Phase Eight family.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our amazing team at Westfield Stratford!
How to prepare for a job interview at The Foschini Group / TFG London
✨Know the Brand Inside Out
Before your interview, dive deep into Phase Eight's history, values, and product range. Understand their commitment to empowering women through fashion and how they create exceptional customer experiences. This knowledge will help you connect your own values with theirs during the conversation.
✨Showcase Your Leadership Style
Be ready to discuss your approach to leading a team. Share specific examples of how you've motivated staff, fostered a positive environment, and driven performance in previous roles. Highlight your ability to coach and develop team members, as this aligns perfectly with what they're looking for.
✨Demonstrate Customer-Centric Thinking
Prepare to talk about your experience in enhancing customer service. Think of instances where you've gone above and beyond to create memorable shopping experiences. Emphasise your passion for being on the shop floor and connecting with customers, as this is crucial for the Store Manager role.
✨Embrace Diversity and Inclusion
Familiarise yourself with Phase Eight's commitment to diversity and inclusion. Be prepared to discuss how you’ve championed these values in your previous roles. Show that you understand the importance of creating an inclusive environment where everyone feels valued and empowered to contribute.
