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- Tasks: Lead a vibrant team to create amazing customer experiences and drive store success.
- Company: Phase Eight, a fashion brand empowering confidence through stylish outfits.
- Benefits: Free clothing allowance, 70% staff discount, enhanced maternity package, and wellbeing support.
- Why this job: Join a supportive environment where you can grow your career and make a real impact.
- Qualifications: Experience in leading retail teams and a passion for customer service.
- Other info: Be part of a diverse culture that celebrates individuality and teamwork.
The predicted salary is between 28800 - 43200 £ per year.
Every exceptional customer moment starts with our people. At Phase Eight, we’re more than just a fashion destination – we’re here to empower confidence through every outfit. We’re looking for a people-first Store Manager to lead our store in Kingston. If you’re someone who thrives on building strong teams, loves making customers feel incredible, and can turn big ideas into real results, this is your moment.
What you’ll do:
- Lead from the front – creating a store environment where your team feels inspired, supported and ready to give customers an amazing experience.
- Drive success – keeping an eye on performance, spotting growth opportunities, and thinking commercially to boost sales and energy in the store.
- Coach with care – developing a diverse, happy team that grows in confidence and capability every day.
- Champion People – encouraging your team to bring their full selves to work and helping them thrive in their own way.
- Customer connection – being out on the shop floor, getting to know our customers, and sharing your style knowledge in an authentic way.
Who you’ll be:
- A natural motivator with a positive mindset who knows how to get the best from people.
- Experienced in leading high-performing retail teams.
- Confident, calm under pressure, and great at making decisions that put both people and performance first.
- Someone who lives and breathes customer service, loves being on the shop floor, and thrives in a fast-paced environment.
- Passionate about teamwork – you lead with empathy and bring people together through trust and encouragement.
What’s in it for you?
It’s not all about what you can do for us, we will give you the tools, the support, and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:
- A free clothing allowance to wear what you love, your way.
- 70% staff discount – yes, really!
- Enhanced Maternity package.
- 24/7 virtual GP service.
- Wellbeing and financial support tools.
About Us:
Founded in 1979, Phase Eight is an original, design led womenswear brand that has grown from strength to strength since its conception, without compromising its integrity as a trusted retailer and a market leader. We are dedicated to dressing women of all ages, for all occasions, in fashionable and versatile clothing. We want women to feel as amazing as they look in our styles, which is why we focus on flattering day and evening silhouettes created in quality fabrics. We love modern florals and contemporary details and believe you should never underestimate the power of the perfect dress. Since becoming part of TFG London in 2015, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business.
TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
Store Manager - Kingston in London employer: The Foschini Group / TFG London
Contact Detail:
The Foschini Group / TFG London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Kingston in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you connect your experiences to their mission during the chat.
✨Tip Number 2
Practice your people skills! Since this role is all about leading a team and connecting with customers, think of examples from your past where you've motivated others or created a great customer experience. We want to hear those stories!
✨Tip Number 3
Be ready to showcase your commercial awareness. Think about how you can drive sales and improve performance in the store. Bring some ideas to the table during your interview – it shows you're proactive and ready to make an impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Store Manager - Kingston in London
Some tips for your application 🫡
Show Your Passion for People: When you're writing your application, let your love for customer service and team leadership shine through. We want to see how you connect with people and inspire them, so share examples of how you've made a difference in previous roles.
Be Authentic: We value authenticity, so don’t be afraid to show your true self in your application. Use your own voice and style to convey your personality and passion for fashion – it’s all about making that genuine connection!
Highlight Your Achievements: Make sure to include specific examples of your past successes in retail management. Whether it's boosting sales or developing your team, we want to know how you've driven results and created an amazing store environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get to see all the details about the role and our amazing company culture!
How to prepare for a job interview at The Foschini Group / TFG London
✨Know the Brand Inside Out
Before your interview, dive deep into Phase Eight's history, values, and product range. Familiarise yourself with their latest collections and understand what makes them unique in the fashion industry. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Leadership Style
As a Store Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and developed teams in the past. Think about specific situations where you turned challenges into successes, and be ready to discuss your coaching techniques that empower others.
✨Demonstrate Customer-Centric Thinking
Phase Eight values exceptional customer experiences, so come prepared with examples of how you've enhanced customer service in previous roles. Share stories that highlight your ability to connect with customers and create memorable shopping experiences, showcasing your passion for retail.
✨Emphasise Teamwork and Empathy
The role requires a strong focus on teamwork and empathy. Be ready to discuss how you foster a positive team environment and encourage collaboration. Highlight any initiatives you've led that promoted inclusivity and supported team members in their personal and professional growth.
