At a Glance
- Tasks: Plan and execute engaging CRM campaigns to boost customer engagement and business growth.
- Company: Join TFG London, a vibrant team behind iconic brands like Hobbs and Whistles.
- Benefits: Enjoy up to 70% employee discount, 28 days holiday, and wellness support.
- Other info: Great career development opportunities and a supportive, people-focused culture.
- Why this job: Be part of a creative team making impactful customer connections in a fast-paced environment.
- Qualifications: Experience in CRM campaigns and strong relationship-building skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Every exceptional customer moment starts with our people. At TFG London, we believe that it's our team who bring our house of brands to life. All our colleagues across Hobbs, Phase Eight, Whistles, and Inside Story play a vital role in our success story and that story is only getting more exciting!
We are looking for a CRM Assistant to support our Whistles brand, who will be responsible for delivering highly engaging CRM campaigns that drive customer KPIs and business growth.
What you'll do:
- Responsible for the planning, QA and execution of CRM campaigns across all territories for the brand.
- Support targeted and personalised CRM activity across customer lifecycle stages, including automated lifecycle journeys where applicable.
- Work collaboratively with cross-functional internal teams (especially designers and copywriters) to deliver CRM campaigns to business deadlines.
- Generate weekly reports and write commentary to assess effectiveness of activity and advise direction of future campaigns.
- Execute test and learn plans for optimising campaign performance and improving customer KPIs (£ per buyer, purchase frequency, FP purchase etc).
- Work closely with the insights team to track and monitor both campaign performance and customer KPIs.
- Closely monitor database numbers to ensure there is an accurate view of active opt ins and the impact of activity on churn rates.
Who you'll be:
- Proven experience delivering CRM campaigns within an e-commerce retail environment.
- A confident and creative thinker, with the ability to generate ideas and test them quickly to challenge existing ways of working.
- Strong relationship-building skills, with the ability to engage and influence both internal and external stakeholders.
- High level of emotional intelligence, with a collaborative and people-focused approach.
- Passionate about CRM, with a keen interest in staying up to date with industry trends and best practices.
- Strong intellectual curiosity, with the ability to adapt and think with agility.
- Highly detail-oriented, with excellent organisational skills and a focus on quality assurance.
- Thrives in a fast-paced environment, with the ability to manage multiple priorities and meet tight deadlines.
What's in it for you?
Across TFG Brands, we pride ourselves on having our people at the heart of everything we do. We will give you the tools and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:
- Employee Discount of up to 70%, as per the TFG Brands Discount Policy.
- Up to 28 days holiday entitlement per annum in addition to the usual public and bank holidays.
- Financial and Wellbeing assistance.
- Enhanced Maternity package.
- Virtual GP service – unlimited access 24/7.
- Plus much more!
If you want to join us and create moments that matter, we'd love to hear from you.
CRM Assistant in London employer: The Foschini Group / TFG London
At TFG London, we prioritise our people, fostering a vibrant work culture that empowers creativity and collaboration. As a CRM Assistant for the Whistles brand, you'll enjoy exceptional benefits such as up to 70% employee discount, generous holiday entitlement, and comprehensive wellbeing support, all while contributing to engaging campaigns that drive business growth. With ample opportunities for career development and a commitment to innovation, TFG London is an excellent employer for those seeking meaningful and rewarding employment in a dynamic retail environment.
Contact Details:
The Foschini Group / TFG London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CRM Assistant in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at TFG London. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your skills! If you've got experience with CRM campaigns, create a mini portfolio or case study showcasing your best work. This will give you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for the interview by researching TFG London and its brands. Understand their CRM strategies and think of ideas you could bring to the table. This shows you're genuinely interested and ready to contribute.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the team!
We think you need these skills to ace CRM Assistant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the CRM Assistant role. Highlight your experience with CRM campaigns and any relevant e-commerce retail work. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for CRM and how you can contribute to our Whistles brand. Be sure to mention any creative ideas you have for engaging campaigns.
Showcase Your Team Spirit:Since collaboration is key in this role, share examples of how you've worked with cross-functional teams in the past. We love seeing candidates who can build strong relationships and influence others!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at The Foschini Group / TFG London
✨Know Your CRM Inside Out
Make sure you brush up on your CRM knowledge before the interview. Understand the latest trends and best practices in CRM, especially within e-commerce. This will show that you're not just passionate about the role but also well-informed.
✨Showcase Your Campaign Successes
Prepare to discuss specific CRM campaigns you've worked on in the past. Highlight your role in planning, executing, and analysing these campaigns. Use metrics to demonstrate how your efforts drove customer KPIs and business growth.
✨Emphasise Collaboration Skills
Since the role involves working with designers and copywriters, be ready to talk about your experience collaborating with cross-functional teams. Share examples of how you’ve built relationships and influenced stakeholders to achieve campaign goals.
✨Be Detail-Oriented
Given the importance of quality assurance in this role, prepare to discuss how you ensure accuracy in your work. Bring examples of how you've managed multiple priorities while maintaining a keen eye for detail, especially under tight deadlines.
