At a Glance
- Tasks: Lead IT support, solve complex issues, and mentor a dynamic team.
- Company: Join TFG London, a diverse and inclusive tech-driven environment.
- Benefits: Enjoy up to 70% discount, 28 days holiday, and wellness support.
- Other info: Embrace a culture that celebrates diversity and encourages growth.
- Why this job: Make a real impact while developing your career in IT.
- Qualifications: Proven IT support experience with strong Microsoft 365 skills.
The predicted salary is between 45000 - 55000 £ per year.
Lead IT Support Engineer
We are looking for a Lead IT Support Engineer to join us on a permanent contract.
You will be the senior escalation point for complex technical issues, provide mentoring and guidance to Support Engineers, and help drive service excellence across the team.
What you'll do
- Act as the senior escalation point for complex IT incidents and service requests.
- Support and enhance the day-to-day operation of the IT Service Desk across TFG UK
- Manage and support Microsoft technologies including Microsoft 365, Entra ID, Intune, Exchange, Teams and Share Point
- Lead technical investigations, identify root causes and implement long-term solutions
- Deliver technology projects such as device refreshes, office moves and store technology upgrades
- Create and maintain technical documentation and knowledge resources
- Mentor Support Engineers and promote best practice across the team
- Partner with colleagues, suppliers and stakeholders to deliver reliable, high-quality IT support services
- Who you'll be
- An experienced IT support professional with strong expertise in Microsoft 365, Windows and endpoint management
- A customer-focused problem solver who takes ownership and delivers excellent service
- A confident communicator, able to build relationships with both technical and non-technical stakeholders
- Experienced in troubleshooting complex issues and driving continuous improvement
- A natural mentor who enjoys coaching colleagues and sharing technical knowledge
- What’s in it for you
It's not just what you can do for us.
Throughout we will give you the tools and the time to develop your career in the direction you want to go.
Alongside that, we have some great benefits which include
- Generous colleague discount up to 70%
- Up to 28 days holiday entitlement per annum
- Financial and Wellbeing assistance
- Enhanced Maternity package
- Virtual GP service – unlimited access 24/7
About Us
TFG London Inclusion and Diversity statement of commitment
At TFG London, we're proud to be a Disability Confident and Ban the Box employer.
We’re committed to creating an inclusive culture that welcomes, develops and celebrates diversity of backgrounds, experiences, ideas and perspectives.
We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
- Brand: TFG
- Location: London
- Department: IT
- Vacancy Type: Permanent
- Hours Per Week: 37
- #J-18808-Ljbffr
Lead IT Support Engineer employer: The Foschini Group / TFG London
At TFG London, we pride ourselves on being a people-first employer, especially as we launch our new store in the vibrant Bridgend Designer Outlet. Our commitment to employee growth is matched by our inclusive work culture, where every team member is encouraged to thrive and bring their authentic selves to work. With fantastic benefits like a generous staff discount and a free clothing allowance, we ensure that our Store Manager not only leads a high-performing team but also enjoys a fulfilling and rewarding career journey.
Contact Details:
The Foschini Group / TFG London Recruitment Team
