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For Companies At a Glance
- Tasks: Create unforgettable shopping experiences and help customers style their outfits with confidence.
- Company: Join a leading British fashion retailer with a vibrant and inclusive culture.
- Benefits: Enjoy a free clothing allowance, up to 70% discount, and financial wellbeing support.
- Why this job: Be a fashion ambassador and make a real impact in a dynamic retail environment.
- Qualifications: Passion for fashion, excellent communication skills, and a customer-focused attitude.
- Other info: Great career development opportunities in a growing company committed to diversity.
The predicted salary is between 25000 - 32000 £ per year.
Every exceptional customer moment starts with our people. Our Style Advisors are at the heart of a great shopping experience. You’ll bring personality, pride and a passion for fashion, acting as a brand ambassador on the shop floor. You’ll stay up to date with the latest styles, help customers build outfits for every occasion and play a key role in enhancing the overall store performance.
What you'll do:
- Greet customers with confidence, offering tailored advice and creating memorable shopping experiences.
- Develop deep product knowledge, answering customer questions with ease.
- Handle transactions accurately with careful attention to detail and assist with stock control processes.
- Assist in all tasks required to ensure the smooth day-to-day running of the store.
Who you'll be:
- Reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in store.
- Engaging with excellent communication skills and flourish in a customer-facing environment.
- Focused on adding value and providing the best possible experience to our customers, taking pride in all that you do.
What's in it for you?
It’s not all about what you can do for us. We'll give you the tools and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:
- Free clothing allowance
- Generous colleague discount up to 70%
- Financial and Wellbeing assistance
- Enhanced Maternity package
- Virtual GP service - unlimited access 24/7
If you want to join us and create moments that matter, we’d love to hear from you.
About Us
Headquartered in London, TFG London comprises three premium British brands, including the leading womenswear retailers Hobbs, Whistles and Phase Eight. The business is wholly owned by The Foschini Group Limited, a leading South African retail Group with more than 4,000 outlets in 32 countries. TFG London has taken advantage of the challenging retail market to build a strong, profitable and growing presence within premium womenswear.
TFG London Inclusion and Diversity statement of commitment: At TFG London, we're proud to be a Disability Confident and Ban the Box employer. We’re committed to creating an inclusive culture that welcomes, develops and celebrates diversity of backgrounds, experiences, ideas and perspectives.
Style Concierge & Fashion Experience Lead in Kingston upon Thames employer: The Foschini Group / TFG London
Contact Detail:
The Foschini Group / TFG London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Style Concierge & Fashion Experience Lead in Kingston upon Thames
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with their latest collections and values. This way, when you chat with them, you can show off your passion for fashion and how you can enhance the shopping experience.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to nail those greeting and advice-giving moments. The more comfortable you are, the more confident you'll be on the shop floor.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and creating those memorable customer moments.
We think you need these skills to ace Style Concierge & Fashion Experience Lead in Kingston upon Thames
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Share your personal style and any experiences that highlight your knowledge of the latest trends. We want to see how you can bring personality and pride to the role.
Tailor Your Application: Just like you would help a customer build the perfect outfit, tailor your application to fit the job description. Highlight your relevant skills and experiences that align with what we’re looking for. Make it clear why you’d be a great fit for our team!
Be Personable and Engaging: Remember, we’re looking for someone who can create memorable shopping experiences. Use a friendly tone in your application to show off your excellent communication skills. Let us feel your enthusiasm and how you connect with customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Foschini Group / TFG London
✨Know Your Fashion
Brush up on the latest trends and styles before your interview. Being able to discuss current fashion with confidence will show that you're passionate about the role and can engage customers effectively.
✨Practice Your Customer Interaction
Role-play common customer scenarios with a friend or family member. This will help you articulate how you'd greet customers, offer tailored advice, and create memorable shopping experiences during the interview.
✨Showcase Your Communication Skills
Prepare to demonstrate your excellent communication skills. Think of examples where you've successfully engaged with customers or resolved issues, as this will highlight your ability to thrive in a customer-facing environment.
✨Be Ready for Flexibility Questions
Since the role requires flexibility, be prepared to discuss how you manage shifting priorities. Share specific instances where you've adapted to changes in a work environment, showcasing your reliability and motivation.