Store Manager - Kingston in Kingston upon Thames

Every exceptional customer moment starts with our people. At Phase Eight, we’re more than just a fashion destination – we’re here to empower confidence through every outfit. We’re looking for a people-first Store Manager to lead our store in Kingston. If you’re someone who thrives on building strong teams, loves making customers feel incredible, and can turn big ideas into real results, this is your moment.

What you’ll do:

• Lead from the front – creating a store environment where your team feels inspired, supported and ready to give customers an amazing experience.
• Drive success – keeping an eye on performance, spotting growth opportunities, and thinking commercially to boost sales and energy in the store.
• Coach with care – developing a diverse, happy team that grows in confidence and capability every day.
• Champion People – encouraging your team to bring their full selves to work and helping them thrive in their own way.
• Customer connection – being out on the shop floor, getting to know our customers, and sharing your style knowledge in an authentic way.

Who you’ll be:

• A natural motivator with a positive mindset who knows how to get the best from people.
• Experienced in leading high-performing retail teams.
• Confident, calm under pressure, and great at making decisions that put both people and performance first.
• Someone who lives and breathes customer service, loves being on the shop floor, and thrives in a fast-paced environment.
• Passionate about teamwork – you lead with empathy and bring people together through trust and encouragement.

What’s in it for you?

It’s not all about what you can do for us, we will give you the tools, the support, and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:

• A free clothing allowance to wear what you love, your way.
• 70% staff discount – yes, really!
• Enhanced Maternity package.
• 24/7 virtual GP service.
• Wellbeing and financial support tools.

Founded in 1979, Phase Eight is an original, design led womenswear brand that has grown from strength to strength since its conception, without compromising its integrity as a trusted retailer and a market leader. We are dedicated to dressing women of all ages, for all occasions, in fashionable and versatile clothing. We want women to feel as amazing as they look in our styles, which is why we focus on flattering day and evening silhouettes created in quality fabrics. We love modern florals and contemporary details and believe you should never underestimate the power of the perfect dress. Since becoming part of TFG London in 2015, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business.

TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.