At a Glance
- Tasks: Lead a dynamic team to create amazing customer experiences and drive store success.
- Company: Join TFG London, a vibrant group of premium British brands.
- Benefits: Enjoy a free clothing allowance, 70% staff discount, and enhanced maternity package.
- Other info: Be part of an inclusive culture that celebrates diversity and personal growth.
- Why this job: Make a real impact by inspiring your team and connecting with customers daily.
- Qualifications: Experience in leading retail teams and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Every exceptional customer moment starts with our people. We’re looking for a people-first Concession Manager to lead our team within Bentalls, Kingston. If you're someone who thrives on building strong teams, loves making customers feel incredible, and can turn ideas into real results, this is your moment.
What you'll do
- Lead from the front, creating a store environment where your team feels inspired, supported and ready to give customers an amazing experience.
- Drive success by keeping an eye on performance, spotting growth opportunities, and thinking commercially to boost sales and energy in the store.
- Coach with care, developing a diverse, happy team that grows in confidence and capability every day.
- Champion people, encouraging your team to bring their full selves to work and helping them thrive in their own way.
- Customer connection – being out on the shop floor, getting to know our customers, and sharing your style knowledge in an authentic way.
Who you'll be
- A natural motivator with a positive mindset who knows how to get the best from people.
- Experienced in leading high-performing retail teams.
- Confident, calm under pressure, and great at making decisions that put both people and performance first.
- Someone who lives and breathes customer service, loves being on the shop floor, and thrives in a fast-paced environment.
- Passionate about teamwork – you lead with empathy and bring people together through trust and encouragement.
What's in it for you?
It’s not all about what you can do for us, we will give you the tools, the support, and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:
- A free clothing allowance to wear what you love, your way
- 70% staff discount – yes, really!
- Enhanced Maternity package
- 24/7 virtual GP service
- Wellbeing and financial support tools
About Us
Headquartered in London, TFG London comprises three premium British brands, including the leading womenswear retailers Hobbs, Whistles and Phase Eight. The business is wholly owned by The Foschini Group Limited, a leading South African retail Group with more than 4,000 outlets in 32 countries. TFG London has taken advantage of the challenging retail market to build a strong, profitable and growing presence within premium womenswear.
TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
Concession Manager - Bentalls Kingston in Kingston upon Thames employer: The Foschini Group / TFG London
At TFG London, we pride ourselves on being a people-first employer, offering a vibrant work culture where your contributions are valued and celebrated. As a Concession Manager at Bentalls Kingston, you'll enjoy a range of benefits including a generous staff discount, a free clothing allowance, and comprehensive wellbeing support, all while leading a diverse team in a dynamic retail environment that fosters personal and professional growth.
Contact Detail:
The Foschini Group / TFG London Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Concession Manager - Bentalls Kingston in Kingston upon Thames
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're a great fit for their people-first approach.
✨Tip Number 2
Practice your people skills! Since this role is all about leading a team and connecting with customers, think of examples from your past experiences where you've motivated others or provided exceptional service. Be ready to share these stories during your chat.
✨Tip Number 3
Don’t just sit back and wait for the interview; reach out! Connect with current employees on LinkedIn or through our website. Ask them about their experiences and what they love about working there. This shows initiative and gives you insider info!
✨Tip Number 4
Finally, be yourself! The job description mentions bringing your full self to work, so let your personality shine through. Whether it’s your passion for customer service or your unique style, make sure they see the real you during the interview process.
We think you need these skills to ace Concession Manager - Bentalls Kingston in Kingston upon Thames
Some tips for your application 🫡
Show Your People Skills:Make sure to highlight your experience in leading teams and creating a positive environment. We want to see how you inspire and support others, so share specific examples of how you've motivated your team in the past.
Connect with Our Customer Focus:Since customer service is at the heart of what we do, let us know about your passion for making customers feel incredible. Share stories that showcase your ability to connect with customers and enhance their shopping experience.
Be Authentic:We value authenticity, so don’t be afraid to show your personality in your application. Let us see the real you and how you can bring your unique style and approach to our team at Bentalls.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our amazing team!
How to prepare for a job interview at The Foschini Group / TFG London
✨Know Your Customer Service Inside Out
Since the role is all about exceptional customer moments, brush up on your customer service skills. Think of specific examples where you've gone above and beyond for customers, and be ready to share how you can inspire your team to do the same.
✨Showcase Your Leadership Style
Prepare to discuss your approach to leading a team. Highlight your experience in coaching and developing others, and think of ways you've built strong, motivated teams in the past. This will show that you can create the supportive environment they’re looking for.
✨Be Ready to Discuss Performance Metrics
Understand the key performance indicators relevant to retail management. Be prepared to talk about how you've driven sales and identified growth opportunities in previous roles. This shows you can think commercially and keep an eye on performance.
✨Emphasise Your Passion for Teamwork
Since teamwork is crucial for this position, come armed with examples of how you've fostered collaboration and trust within your teams. Share stories that demonstrate your empathy and ability to bring people together, as this aligns perfectly with their values.
