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For Companies At a Glance
- Tasks: Manage customer queries via phone, email, social media, and live chat.
- Company: Join TFG London, a dynamic company focused on customer service excellence.
- Benefits: Enjoy a 70% brand discount, up to 28 days holiday, and financial support.
- Other info: Flexible hybrid role with great career development opportunities.
- Why this job: Be part of a friendly team delivering 5-star service and making a difference.
- Qualifications: Enthusiastic team player with excellent communication skills.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about customer service? Here at TFG London, customer service is at the heart of what we do!
We are looking for a Customer Care Advisor to join us on a permanent basis, providing 5* service to all of our customers. This is a full-time, hybrid role, with a mixture of working from home and working in our Customer Care Centre in Hoo, Kent. You will use your excellent communication and collaboration skills to meet your role targets and the business needs.
What you\\\’ll do
- Manage customer queries via channels such as phone, email, social media and live chat in a timely and positive manner.
- Consistently deliver service levels in line with targets and ensuring customer service records are kept up to date
- Have a flexible approach and a positive attitude to meet business needs
- Show flexibility and motivation to reliably fulfil the role on a rota basis and balance shifting priorities.
Who you\\\’ll be
- Someone who thrives in a fast-paced environment
- A team player who is enthusiastic about delivering 5* customer service at all times
- Capable in communicating with customers in a positive and efficient manner
- Proactive – willing to get involved and help wherever needed
What\\\’s in it for you?
It’s not all about what you can do for us though, we will give you the tools, the support, and the time to develop your career in the direction you want to go as well as some great benefits which include:
- Generous 70% Brand discount across the group
- Up to 28 days holiday entitlement per annum in addition to the usual public and bank holidays
- Financial and Wellbeing support
- Enhanced Maternity package
- Virtual GP service – unlimited access 24/7
- Plus much more!
We are actively recruiting for a Customer Care Advisor now so don’t wait, hit the apply button and let’s talk about your future!
About Us
At TFG Brands We Care, We Connect, We Collaborate and We Create. We have four brands within our portfolio: our iconic fashion brands Phase Eight, Whistles and Hobbs as well as our luxury homewares brand, Inside Story.
We\\\’re a company driven by innovation and exceeding our customer expectations. But none of it\\\’s possible without our incredible team. That\\\’s why we foster a friendly and inclusive environment where you can thrive, do your best work, and grow your career alongside us.
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Customer Care Advisor employer: The Foschini Group / TFG London
Contact Detail:
The Foschini Group / TFG London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Get to know the company! Research TFG London and understand their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be managing customer queries across various channels, it’s crucial to be articulate and positive. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show your flexibility! Highlight your ability to adapt to changing priorities and work on a rota basis. Share examples from your past experiences where you've successfully juggled multiple tasks or adapted to new challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join us at TFG London. Let’s make this happen!
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for customer service in your application. We want to see that you genuinely care about providing 5* service and can communicate this passion clearly.
Tailor Your Application: Take the time to customise your CV and cover letter for the Customer Care Advisor role. Mention specific experiences that demonstrate your ability to handle customer queries effectively, as this will help us see how you fit into our team.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Foschini Group / TFG London
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what 5* service means and be ready to share examples of how you've delivered exceptional service in the past. This will show your passion for customer care and align with what TFG London values.
✨Practice Your Communication Skills
Since you'll be managing queries through various channels, practice articulating your thoughts clearly and positively. Consider role-playing common customer scenarios with a friend or family member to build confidence and ensure you can handle questions smoothly during the interview.
✨Show Your Flexibility
TFG London is looking for someone who can adapt to changing priorities. Be prepared to discuss times when you've successfully managed multiple tasks or adapted to new situations. Highlighting your flexibility will demonstrate that you're a great fit for their fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture or team dynamics. This shows your genuine interest in the role and helps you assess if TFG London is the right place for you. Plus, it gives you a chance to engage with your interviewers!