At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive store performance.
- Company: Join TFG London, home to premium brands like Hobbs, Phase Eight, and Whistles.
- Benefits: Enjoy a clothing allowance, 70% staff discount, up to 31 days holiday, and more!
- Other info: Join a diverse and inclusive culture that values your unique contributions.
- Why this job: Be a key player in a fast-paced environment and make a real impact on customer satisfaction.
- Qualifications: Proven leadership skills and a passion for customer service in retail.
The predicted salary is between 36000 - 60000 € per year.
Every exceptional customer moment begins with our people. At TFG London, we believe that it’s our team who bring our house of brands to life. All our colleagues across Hobbs, Phase Eight, Whistles, and Inside Story play a vital role in our success story. We are looking for a Concession Manager to join our Hobbs, Phase Eight and Whistles brands within John Lewis Westfield White City. This is a great role for someone who can energise and influence the team to maximise their own potential and that of the store. You will play a pivotal role in promoting a 5* customer experience. Collaborative and creative, you will drive commercial excellence to impact customer service KPIs and overall sales figures.
What you’ll do:
- Take direct ownership of your store's performance, identifying opportunities for further growth.
- Maintain a commercial approach to your role and operations, to maximise store profitability.
- Nurture, coach and develop strong, diverse teams, with a focus on delivering 5* customer service.
- Proactively identify opportunities to ensure continued success in the store.
- Recognise key areas of strength within the team and support opportunities for growth.
Who you’ll be:
- A customer-centric leader who thrives in a fast-paced environment.
- Capable in managing high performing teams in a store or concession setting.
- Able to demonstrate your ability to influence and coach colleagues and sustain trusted relationships with colleagues at all levels.
- Confident in your delivery and motivated to add value, utilising the strengths of your team around you to think ‘bigger picture’.
- A natural role model with a passion and authority and you are both a ‘people’ as well as a ‘commercial’ person.
- Passionate about being on the shop floor interacting with our customers whilst sharing your knowledge and expertise with authority and confidence.
What’s in it for you?
- We will give you the tools and the time to develop your career in the direction you want to go.
- Free clothing allowance.
- 70% off staff discount.
- Up to 31 days holiday entitlement.
- Financial and Wellbeing support.
- Enhanced Maternity package.
- Virtual GP service - 24/7.
- Plus much more!
We are actively recruiting now so don’t wait, hit the apply button and let’s talk about your future!
TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
Concession Manager - John Lewis White City employer: The Foschini Group / TFG London
At TFG London, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and creativity. As a Concession Manager at our John Lewis White City location, you will benefit from extensive career development opportunities, a generous clothing allowance, and a substantial staff discount, all while being part of a diverse team dedicated to delivering outstanding customer experiences. Join us in a dynamic environment where your leadership can truly make a difference and where your growth is supported every step of the way.
Contact Detail:
The Foschini Group / TFG London Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Concession Manager - John Lewis White City
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching TFG London and its brands. Understanding their values and what makes them tick will help you connect with the team and show that you're genuinely interested in being part of their story.
✨Tip Number 2
Show off your leadership skills! As a Concession Manager, you'll need to energise and influence your team. Think of examples from your past experiences where you've successfully led a team or improved customer service. Be ready to share these stories during your interview!
✨Tip Number 3
Be proactive! During your interview, don’t just wait for questions—bring up ideas on how you can drive commercial excellence and improve customer experience. This shows that you’re not only thinking about the role but also about how you can contribute to the store's success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining the TFG London family. So, hit that apply button and let’s get the conversation started about your future with us!
We think you need these skills to ace Concession Manager - John Lewis White City
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering a 5* customer experience and how you can energise a team. Make it personal and relatable!
Highlight Your Leadership Skills:As a Concession Manager, you'll be leading a team, so don’t forget to showcase your leadership experience. Share examples of how you've nurtured and developed teams in the past, and how you’ve influenced others to achieve their best.
Be Commercially Savvy:We’re looking for someone who understands the commercial side of retail. In your application, mention any experiences where you’ve maximised profitability or identified growth opportunities. Show us you can think strategically!
Apply Through Our Website:Don’t forget to hit that apply button on our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at The Foschini Group / TFG London
✨Know Your Brands Inside Out
Before the interview, make sure you research Hobbs, Phase Eight, and Whistles thoroughly. Understand their brand values, target customers, and recent collections. This will not only show your enthusiasm but also help you discuss how you can contribute to their success.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you influenced your team to achieve targets or improve customer service. Be ready to discuss your coaching style and how you nurture talent within your team.
✨Demonstrate a Customer-Centric Approach
Since the role focuses on delivering a 5* customer experience, come prepared with examples of how you've enhanced customer satisfaction in previous roles. Highlight any initiatives you've implemented that improved service quality or boosted sales through exceptional customer interactions.
✨Be Ready to Discuss Commercial Acumen
Understand the commercial aspects of running a concession. Be prepared to talk about how you've maximised profitability in past roles, identified growth opportunities, and driven sales performance. Showing that you can balance people management with commercial success will set you apart.
