At a Glance
- Tasks: Lead and inspire teams to create exceptional customer experiences in a vibrant retail environment.
- Company: Join the renowned John Lewis team, known for its people-first approach.
- Benefits: Enjoy a 70% staff discount, free clothing allowance, and enhanced maternity package.
- Other info: Embrace a diverse culture that values authenticity and personal growth.
- Why this job: Make a real impact by developing your team and connecting with customers daily.
- Qualifications: Experience in leading retail teams and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Every exceptional customer moment starts with our people. We’re looking for a people-first Concession Manager to lead our Hobbs, Phase Eight and Whistles teams within John Lewis, Solihull. If you're someone who thrives on building strong teams, loves making customers feel incredible, and can turn ideas into real results, this is your moment.
What you'll do:
- Lead from the front, creating a store environment where your team feels inspired, supported and ready to give customers an amazing experience.
- Drive success by keeping an eye on performance, spotting growth opportunities, and thinking commercially to boost sales and energy in the store.
- Coach with care, developing a diverse, happy team that grows in confidence and capability every day.
- Champion people, encouraging your team to bring their full selves to work and helping them thrive in their own way.
- Customer connection – being out on the shop floor, getting to know our customers, and sharing your style knowledge in an authentic way.
Who you'll be:
- A natural motivator with a positive mindset who knows how to get the best from people.
- Experienced in leading high-performing retail teams.
- Confident, calm under pressure, and great at making decisions that put both people and performance first.
- Someone who lives and breathes customer service, loves being on the shopfloor, and thrives in a fast-paced environment.
- Passionate about teamwork – you lead with empathy and bring people together through trust and encouragement.
What's in it for you?
It’s not all about what you can do for us, we will give you the tools, the support, and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:
- A free clothing allowance to wear what you love, your way
- 70% staff discount – yes, really!
- Enhanced Maternity package
- 24/7 virtual GP service
- Wellbeing and financial support tools
Inclusion and Diversity statement:
At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
Concession Manager - John Lewis Solihull employer: The Foschini Group / TFG London
At John Lewis Solihull, we pride ourselves on being a people-first employer that fosters a vibrant and inclusive work culture. As a Concession Manager, you'll not only lead dynamic teams for renowned brands like Hobbs and Phase Eight but also enjoy exceptional benefits such as a generous staff discount and a commitment to your personal growth. Join us in creating memorable customer experiences while thriving in an environment that values diversity and empowers you to bring your authentic self to work.
Contact Details:
The Foschini Group / TFG London Recruitment Team
